Digital Banking Experience Specialist

Gesa Credit Union; Spokane (WA); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, Life

Paid Time Off 20 days + 10 holidays

401(k) Match

Tuition Assistance

Commuter Benefits

Volunteer Time Off

Product discounts

Engaging Work Environment

Rewards and Recognition

Job summary

Gesa Credit Union is seeking a Digital Support Specialist to deliver exceptional member service through phone, email, and chat. You will leverage technology to improve the member experience and act as a liaison across departments to resolve issues.

The role requires strong communication, problem solving, and the ability to handle multiple tasks while maintaining privacy and security standards. Training and career growth opportunities are provided.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year digital/online banking customer service experience.
• Minimum of one year contact center or financial institution experience.
• Multi-system proficiency including data entry, chat, email, secure messaging, Teams, and MS Office.

Responsibilities

• Provide second-level support via phone queues for various departments.
• Assist with online enrollments and complex bill pay inquiries.
• Resolve member issues with urgency and service quality.
• Promote digital channels and credit union products to members.
• Coordinate with IT and other teams to improve member experience.

Skills

Customer service

Digital banking

Multi-system proficiency

Communication

Problem solving

Education

High school diploma or equivalent

Degree desirable

Tools

Genesys Cloud

Telephony

Mobile banking apps

Teams

Microsoft Office

Job description

Gesa Credit Union is seeking a Digital Support Specialist to deliver exceptional member service through phone, email, and chat. You will leverage technology to improve the member experience and act as a liaison across departments to resolve issues.

The role requires strong communication, problem solving, and the ability to handle multiple tasks while maintaining privacy and security standards. Training and career growth opportunities are provided.