Online Admissions Advisor for Higher Education

American Public University System, Inc.; Charles Town, Northern (WV, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

American Public University System (APUS) in Charles Town, WV is seeking an Admissions Representative. You will guide prospective students through goal discovery, degree planning, and enrollment decisions using CRM tools to manage outreach and follow-up.

You will collaborate with Marketing and Financial Aid to facilitate applications and fulfill admissions requirements, while maintaining privacy standards and a professional student-facing approach.

Qualifications

• 1–2 years of work experience in telemarketing, sales, service, online or higher education preferred.
• Associates Degree required.

Responsibilities

• Consults and advises potential students on degree planning, payment, transfer credits, and enrollment decisions, and implements an action plan.
• Provides regular follow up to potential students via telephone, email, or other electronic means and makes admissions decisions on fulfillment of requirements.
• Protects the privacy of student accounts in accordance with FERPA.
• Evaluates academic records and documents of potential students for admission.
• Demonstrates skill in using CRM and other admissions software.
• Resolves routine and escalated concerns for potential students in a professional manner.
• Maintains productive relationships with Financial Aid, Fulfillment, Veteran/GI Bill, Student Services and Marketing.
• Meets or exceeds performance goals and adheres to campaigns and follow-up strategies.

Skills

CRM proficiency

Education

Associates Degree

Tools

CRM software

Job description

American Public University System (APUS) in Charles Town, WV is seeking an Admissions Representative. You will guide prospective students through goal discovery, degree planning, and enrollment decisions using CRM tools to manage outreach and follow-up.

You will collaborate with Marketing and Financial Aid to facilitate applications and fulfill admissions requirements, while maintaining privacy standards and a professional student-facing approach.