Enrollment Advisor - Higher Education Admissions

AMU & APU part of American Public University System, Inc.; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

American Public University System (APUS) is seeking an Admissions Representative to work with prospective students for American Military University and American Public University. You will help candidates understand goals, explore solutions, and guide them toward enrollment decisions using APUS marketing materials.

This student-facing role reports to an Admissions Manager and requires strong communication, timely follow-up, and CRM proficiency.

Qualifications

• 1-2 years of work experience in telemarketing, sales, service, online or higher education preferred.
• Associates Degree required.

Responsibilities

• Consult potential students to jointly discover goals, advise toward solutions around degree planning, payment, transfer credit, and other enrollment decisions, and implement an action plan to support students in achieving identified goals.
• Provides regular follow up to potential students in an efficient and timely manner either via telephone, email, or other electronic means. Makes educated admissions decisions regarding fulfillment of admission requirements and follow-up strategies.
• Protects the privacy of student accounts through compliance with federal student privacy law (FERPA).
• Evaluates the academic records and documents of potential students for admission to APUS programs.
• Demonstrates skill in using CRM and other software applications used in Admissions.
• Resolves routine and escalated concerns with and on behalf of potential students in a professional, efficient manner.
• Maintains a productive working relationship with other University departments, such as Financial Aid, Fulfillment, Veteran and GI Bill assistance, Student Services and Marketing.
• Meets or exceeds performance goals and metrics as determined by department leadership.
• Keeps a professional appearance at all times.
• Adheres to assigned work schedule
• Follows campaigns and follow-up strategies for student recruitment and enrollment
• Performs other duties and assists with special projects as assigned by department leadership
• Per the US Department of Education Program Integrity Rules, postsecondary institutions that participate in the student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and/or admissions activities.

Skills

Telemarketing

Sales

Customer service

Education

Associates Degree

Job description

American Public University System (APUS) is seeking an Admissions Representative to work with prospective students for American Military University and American Public University. You will help candidates understand goals, explore solutions, and guide them toward enrollment decisions using APUS marketing materials.

This student-facing role reports to an Admissions Manager and requires strong communication, timely follow-up, and CRM proficiency.