Online Account Coordinator

Greater Rockford Auto Auction; Rockford (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Life insurance

Employee assistance program

Job summary

The Online Account Coordinator at Greater Rockford Auto Auction will provide administrative support to our growing online department and assist with daily office needs.

The role emphasizes client relationship building, email communications, regular reporting, product presentations, issue resolution, and meticulous record-keeping in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• At least two (2) years related experience required.

Responsibilities

• Foster long-term relationships with clients.
• Write and distribute email correspondence with clients.
• Prepare regularly scheduled reports for management.
• Present new or additional products and services to customers.
• Respond and resolve all customer concerns.
• Maintain and organize records of sales deals.
• Other related duties as assigned.

Skills

Excellent interpersonal skills

Customer service

Organizational skills

Reliable and trustworthy

Analytical and problem-solving

Microsoft Office proficiency

Education

High school diploma

2+ years related experience

Tools

Microsoft Office Suite

Job description

Job Summary

The Online Account Coordinator will provide administrative support to our rapidly growing online department. This role will assist in the department's daily office needs and general administrative activities.

Supervisory Responsibilities

• None.

Duties/Responsibilities

• Foster long-term relationships with clients.
• Write and distribute email correspondence with clients.
• Prepare regularly scheduled reports for management.
• Present new or additional products and services to customers.
• Respond and resolve all customer concerns.
• Maintain and organize records of sales deals.
• Other related duties as assigned.

Required Skills and Abilities

• Excellent interpersonal and customer service skills.
• Experience in Customer Service a plus.
• Excellent organizational skills and attention to detail.
• Must be reliable and extremely trustworthy.
• Strong analytical and problem-solving skills.Ability to function well in a high-paced environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience

• High school diploma or equivalent.
• At least two (2) years related experience required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Some walking with exposure to outside elements may occur occasionally.

Pay

$17.00 - $19.25/hour

Benefits

Greater Rockford Auto Auction offers competitive benefits, including:

Insurance

Eligible on 1st of the following month following 60 days of continuous employment, employees can choose health, dental, and vision plans through United Health Care networks, with PPO or High Deductible options and an HSA.

Retirement

After six months, employees can contribute to a 401(k) with traditional or Roth options. GRAA matches 100% of contributions up to 3% and 50% for the next 2%.

Other Benefits

• Holidays
• Paid Time Off
• Aflac Supplemental Insurance Plans
• Group Life Insurance
• Voluntary Life Insurance
• Employee Assistance Program

Greater Rockford Auto Auction, Inc. ("GRAA") is an equal opportunity employer. GRAA does not discriminate on the basis of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status, unfavorable discharge from military service, or any other characteristic protected by applicable law.