Redhawk One Stop Counselor

SU01 Seattle University; Seattle (WA); Hybrid; USD 33,000 - 44,000; Part time

Benefits offered by this job

Health insurance

Retirement benefits

Tuition assistance

Wellness program

Paid time off

Holiday schedule

Job summary

Seattle University seeks a part-time Financial Aid and Student Accounts Counselor to serve students and families at the South Lake Union campus. You will provide information, counseling, and timely responses across financial aid, billing, and online services, via phone, email, or in person.

Reporting to the Senior Associate Director of Student Financial Services, this hybrid role supports on-campus onboarding and outreach events, with a typical schedule of 25–30 hours per week and temporary

Qualifications

• Bachelor's degree plus two years in a Financial Aid/Student Accounts office.
• Ability to counsel individuals and families in financial aid and student accounts.
• Strong customer service and problem-solving skills; effective written and verbal communication.
• Experience with ERP systems and Microsoft Office.

Responsibilities

• Assist students and families with questions about applying for financial aid.
• Explain FAFSA, eligibility, and filing issues; assist with completion as needed.
• Provide information on loans, grants, and aid verification processes.
• Explain satisfactory academic progress and appeal processes; track aid.
• Counsel on billing, payment plans, refunds, and 1098-T; outreach for balances.

Skills

Customer service

Counseling

Communication

Problem solving

MS Office

ERP system

Education

Bachelor's degree

Tools

Powerfaids

Jenzabar

Microsoft Office

ERP system

Job description

Months Per Year: 12 Work Model: Hybrid Work Eligible

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University’s Core Competencies

• Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.
• Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.
• Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.
• Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.
• Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.
• Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Job Description Summary

Reporting to the Senior Associate Director of Student Financial Services at the South Lake Union Campus, this temporary position is the primary contact for students, prospective students, and family members regarding both Financial Aid and Student Account related questions. This position provides customer services and counseling for both financial aid and student account related activities and contact may take place over phone, in person, via email or virtual video appointments.

Position Description

Financial Aid (60%)

• Assist students and families with questions regarding applying for financial aid.
• Explain the Free Application for Federal Student Aid (FAFSA), including eligibility and filing issues, and assist with its completion as necessary.
• Answer questions about financial aid packages and the timing of awards.
• Provide information on types of loans (federal, state, and private) and assist students with the complex process associated with loans.
• Explain the financial aid verification process and assist students and families with documents required to satisfy verification.
• Explain satisfactory academic progress, requirements, and the eligibility appeal process. Assist students with Financial Aid special circumstance appeals and how financial aid decisions are made.
• Explain student’s rights for financial aid and the student’s responsibility in the Financial Aid process.
• Provide information on federal and state grant qualifications.
• Complete financial aid process support through updating and/or reviewing student records and contacting students as needed.
• Represent Student Financial Services at on campus outreach events for current student events and at new student visits or preview days.
• Tracks and monitors Federal and State Work Study funds to ensure compliance Processes 1-9 Paperwork with the assistance of Student Employment Office.

Student Account Management (30%)

• Provide information and assistance with payment and financing options, payment plans, refunds, billing schedule, account balances, lost checks, waiver requests (e.g., health insurance and late fees), 1098-T, paid receipts and holds.
• Provide counseling to students, prospective students, and family members about educational finance options.
• Conduct outreach (phone/email) for students with owing balances as needed.

Online Services (10%)

• Assist students, prospective students and families with various online services including: FAFSA and the studentaid.gov website for federal loan information.

Qualifications

Bachelor's degree plus a minimum of two years of experience working in a Financial Aid/Student Account office, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Demonstrated commitment to strong customer services and the ability to resolve wide-ranging complex problems through creative reasoning and logic to accurately determine the cause and the resolution to the problems in an effective, innovative, and timely manner. Applicant must possess the skills to counsel individuals and families in financial aid and student accounts matters and work both independently and cooperatively with other staff members and other departments. Desktop PC, ERP system and Microsoft Office Suite experience are required. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, orally and by preparing reports and other materials.

Preferred Qualifications

• Two or more years working in aFinancial Aid Student Accounts Office.
• Prior experience using Powerfaids and Jenzabar.

Work Hours & Location

This is a hybrid position in the SLU Main Campus Center on the third floor. Our office is open Monday-Friday from 8am-4:30pm. Phone hours are Monday-Friday from 8am-4pm. Time commitment is anywhere between 25-30 hours per week. This position is temporary from October 1, 2026, to June 30, 2027.

Compensation at a Glance

$27.73 per hour

Benefits at a Glance

• Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs.
• Protect your income with life, short & long-term disability coverage.
• Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%.
• You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events.
• Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave.
• For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

Hybrid Work Schedule Policy

Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3–6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter. Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus. All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time by the university’s discretion.

About Seattle University

With a career at Seattle University, you’re joining a community of passionate people dedicated to empowering the next generation of leaders and thinkers. Founded in 1891, Seattle University is a Jesuit Catholic university located on a beautiful campus of more than 50 acres in the dynamic heart of Seattle. Our diverse and driven population is made up of more than 7,200 students enrolled in undergraduate and graduate programs within six schools and colleges.

Equal Opportunity

Seattle University is an equal opportunity employer. In support of its pursuit of academic and scholarly excellence, Seattle University is committed to creating a diverse community of students, faculty and staff that is dedicated to the fundamental principles of equal opportunity and treatment in education and employment regardless of age, color, disability, gender identity, national origin, political ideology, race, religion, sex, sexual orientation, or veteran status. The university encourages applications from, and nominations of, individuals who will further enrich the diversity of our educational community.

Our Mission

Seattle University is dedicated to educating the whole person, to professional formation, and to empowering leaders for a just and humane world.

Our Vision

We will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate and professional levels.

Our Values

• Care – We put the good of students first.
• Academic Excellence – We value excellence in learning with great teachers who are active scholars.
• Diversity – We celebrate educational excellence achieved through diversity.
• Faith – We treasure our Jesuit Catholic ethos and the enrichment from many faiths of our university community.
• Justice – We foster a concern for justice and the competence to promote it.
• Leadership – We seek to develop responsible leaders committed to the common good.