One Stop Operator Leader - Community Impact (Travel 50%)

Dynamic Workforce Solutions

Oklahoma City (OK)

On-site

USD 52,000 - 54,000

Full time

14 days+

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Job summary

Dynamic Workforce Solutions in Central, OK is seeking a One Stop Operator to oversee teams delivering services through multiple funding streams and programs, focusing on achieving targeted enrollment and customer outcomes. The role emphasizes leadership, collaboration with partners, and development of tactical strategies to improve efficiency while representing the local brand.

The position requires five years in service industry work with supervisory/operations experience, strong communication,

Qualifications

Bachelor's degree in Business Administration, Psychology, Social Services, or related field or equivalent experience.
Minimum five years of service-industry experience with at least three years in supervisory/operations management.
Strong skills in project management, organization, personnel, problem solving and data analysis.

Responsibilities

Coach and develop Workforce Center teams to meet funding requirements.
Implement and reinforce customer flow and service standards across partners.
Oversee referral processes and outcomes between programs.
Manage inbound/outbound phone system for the American Job Center and ensure customer satisfaction.
Ensure language access and interpretation services are available for non-English-speaking customers.