One Stop Operator & Community Engagement Lead

Dynamic Workforce Solutions; Oklahoma; On-site; USD 50,000 - 54,000; Full time

Job summary

Dynamic Workforce Solutions seeks a seasoned One Stop Operator to oversee day-to-day operations of the American Job Center in Central, OK. The role requires managing a team, coordinating with partners, and driving the delivery of services across funding streams.

The ideal candidate has at least five years in service industries with supervisory experience, excellent communication skills, and strong data analysis capabilities.

Qualifications

• Requires project management, organizational, personnel, problem-solving and data analysis skills with strong written and oral communications.
• Bachelor's degree in Business Administration, Psychology, Social Services, or a related field is required or equivalent experience.
• Minimum of five years in service industries with at least three in supervisory/operations management; strong knowledge of customer service and performance management.

Responsibilities

• Coach, lead and develop Workforce Center teams to meet funding requirements.
• Improve customer flow and service standards across partner organizations.
• Manage referral process and outcomes between programs to ensure satisfaction.
• Oversee AJC phone system and ensure proper routing for customer satisfaction.
• Coordinate with Language Line Services for interpretation and translation needs.
• Oversee facilities, safety, and lab/resource room operations to ensure smooth daily service delivery.
• Maintain strong relationships with boards, employers, partners, and the public to optimize satisfaction.
• Monitor compliance with Federal, State and Local regulations governing workforce development operations.

Skills

Project management

Organizational skills

Personnel management

Data analysis

Communication

Microsoft Office

Education

Bachelor's degree

Job description

Dynamic Workforce Solutions seeks a seasoned One Stop Operator to oversee day-to-day operations of the American Job Center in Central, OK. The role requires managing a team, coordinating with partners, and driving the delivery of services across funding streams.

The ideal candidate has at least five years in service industries with supervisory experience, excellent communication skills, and strong data analysis capabilities.