One Stop Coordinator: Lead Student Enrollment & Service

Baylor University; Waco (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition remission

Retirement plan

Job summary

Baylor University in Waco, TX, invites applications for a One Stop Coordinator to help manage day-to-day intake, financial aid and student services with excellence.

The role reports to the Assistant Director, supervises a team of One Stop Representatives, coordinates training, handles escalated inquiries, and ensures policy compliance while delivering outstanding customer service to students and families.

Qualifications

• Bachelor's degree and two years of relevant experience required.
• Four years of relevant experience preferred.
• Must be able to travel outside of the state of Texas.
• Applicants must be authorized to work full-time in the United States.

Responsibilities

• Supervise a cohort of One Stop Representatives, including assisting in hiring, developing training that covers financial aid and student account topics, and coaching the team
• Handle escalated inquires and makes outgoing calls to special populations
• Manage daily correspondence and inquiries pertaining to students, interprets the needs of students while providing quality, personalized customer service for all enrollment service areas, and helps determine the most effective way to answer a student or parent's question
• Assist in maintaining the One Stop policy and procedures manual and ensure compliance across One Stop documentation
• Engage in professional development to ensure maintaining a thorough working knowledge of federal and institutional financial aid regulations and policies
• Maintain a positive and professional attitude while answering phone calls for up to four hours per day
• Assist in preparing and giving presentations
• Develop communications to help streamline student experience at One Stop
• Represent Baylor One Stop on Enrollment Management and other Baylor Committees/Task Forces
• Track inquiry data and trends and providing updates to One Stop leadership
• Help build and flourish relationships with One Stop leadership team and campus partners
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with University policies
• Maintain regular and punctual attendance

Education

Bachelor's degree

Job description

Baylor University in Waco, TX, invites applications for a One Stop Coordinator to help manage day-to-day intake, financial aid and student services with excellence.

The role reports to the Assistant Director, supervises a team of One Stop Representatives, coordinates training, handles escalated inquiries, and ensures policy compliance while delivering outstanding customer service to students and families.