One Stop Coordinator

Baylor University; Waco (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition remission

Retirement plan

Job summary

Baylor University in Waco, TX, invites applications for a One Stop Coordinator to help manage day-to-day intake, financial aid and student services with excellence.

The role reports to the Assistant Director, supervises a team of One Stop Representatives, coordinates training, handles escalated inquiries, and ensures policy compliance while delivering outstanding customer service to students and families.

Qualifications

• Bachelor's degree and two years of relevant experience required.
• Four years of relevant experience preferred.
• Must be able to travel outside of the state of Texas.
• Applicants must be authorized to work full-time in the United States.

Responsibilities

• Supervise a cohort of One Stop Representatives, including assisting in hiring, developing training that covers financial aid and student account topics, and coaching the team
• Handle escalated inquires and makes outgoing calls to special populations
• Manage daily correspondence and inquiries pertaining to students, interprets the needs of students while providing quality, personalized customer service for all enrollment service areas, and helps determine the most effective way to answer a student or parent's question
• Assist in maintaining the One Stop policy and procedures manual and ensure compliance across One Stop documentation
• Engage in professional development to ensure maintaining a thorough working knowledge of federal and institutional financial aid regulations and policies
• Maintain a positive and professional attitude while answering phone calls for up to four hours per day
• Assist in preparing and giving presentations
• Develop communications to help streamline student experience at One Stop
• Represent Baylor One Stop on Enrollment Management and other Baylor Committees/Task Forces
• Track inquiry data and trends and providing updates to One Stop leadership
• Help build and flourish relationships with One Stop leadership team and campus partners
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with University policies
• Maintain regular and punctual attendance

Education

Bachelor's degree

Job description

A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.

Since 2011, Baylor has been named as one of the nation’s “Great Colleges to Work For”. Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

What We are Looking For

As a One Stop Coordinator, you will have the opportunity to assist in the day-to-day management and operation of the One Stop office. In this role you will work with the Assistant Director and One Stop Representatives to ensure prospective and current students and their families are served with excellence as they contact our office with educational questions related to financial aid, billing, and admissions.

A bachelor's degree and two years of relevant experience are required. Four years of relevant experience is preferred.

Additional education or experience will be considered in lieu of one another.

Must be able to travel outside of the state of Texas.

Applicants must be authorized to work full-time in the United States.

What You Will Do

• Supervise a cohort of One Stop Representatives, including assisting in hiring, developing training that covers financial aid and student account topics, and coaching the team
• Handle escalated inquires and makes outgoing calls to special populations
• Manage daily correspondence and inquiries pertaining to students, interprets the needs of students while providing quality, personalized customer service for all enrollment service areas, and helps determine the most effective way to answer a student or parent's question
• Assist in maintaining the One Stop policy and procedures manual and ensure compliance across One Stop documentation
• Engage in professional development to ensure maintaining a thorough working knowledge of federal and institutional financial aid regulations and policies
• Maintain a positive and professional attitude while answering phone calls for up to four hours per day
• Assist in preparing and giving presentations
• Develop communications to help streamline student experience at One Stop
• Represent Baylor One Stop on Enrollment Management and other Baylor Committees/Task Forces
• Track inquiry data and trends and providing updates to One Stop leadership
• Help build and flourish relationships with One Stop leadership team and campus partners
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with University policies
• Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!