Client Service Coordinator

Ethos Discovery; Campbell (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Job summary

Ethos Discovery in Campbell, CA, seeks a Specialty Client Service Coordinator – Oncology to deliver exceptional client service within our specialty veterinary hospital. Veterinary hospital experience is strongly preferred, with at least 1 year in customer service and hospitality.

This role supports oncology and clinical teams and helps maintain client records and billing processes. The position offers Full-Time, Part-Time, and Per Diem schedules, with a 5/8 schedule and some weekend/holiday

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience.
• 1+ year of hospitality or client-facing experience.
• Veterinary hospital experience strongly preferred.
• Strong computer and data-entry skills.
• Proficiency in Word, Excel, and Outlook.

Responsibilities

• Welcome clients and provide compassionate, professional veterinary client service.
• Answer phones, schedule appointments, and prepare clients for veterinary visits.
• Serve as a key point of contact for clients receiving veterinary oncology services.
• Coordinate communication and workflow between clients and the oncology and clinical teams.
• Prepare, compile, and maintain veterinary medical records.
• Enter accurate client and patient information into the hospital information system.
• Assist with billing, payment collection, and insurance-related questions.
• Support daily administrative and client service operations.

Skills

Customer service

Veterinary client service

Hospitality experience

Data entry

Microsoft Office

Typing 45+ wpm

10-key calculator

Communication

Organization

Attention to detail

Compassionate approach

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Specialty Client Service Coordinator – Oncology

$23.56–$27.00/hour | Campbell, CA | Full-Time, Part-Time & Per Diem

Schedule: Full-time: 5/8 schedule with weekend and some holiday availability. Part-time and per diem schedules are flexible.

SAGE Campbell is hiring a Specialty Client Service Coordinator – Oncology to provide exceptional client service in our specialty veterinary hospital. Veterinary hospital experience is strongly preferred, along with at least 1 year of customer service and hospitality experience.

In Your Day-to-day you will:

• Welcome clients and provide compassionate, professional veterinary client service

• Answer phones, schedule appointments, and prepare clients for veterinary visits

• Serve as a key point of contact for clients receiving veterinary oncology services

• Coordinate communication and workflow between clients and the oncology and clinical teams

• Prepare, compile, and maintain veterinary medical records

• Enter accurate client and patient information into the hospital information system

• Assist with billing, payment collection, and insurance-related questions

• Support daily administrative and client service operations

What We’re Looking For

• High school diploma or equivalent

• 1+ year of customer service experience

• 1+ year of hospitality or client-facing experience

• Veterinary hospital experience strongly preferred

• Strong computer and data-entry skills

• Working knowledge of Microsoft Office, including Word, Excel, and Outlook

• Ability to type 45+ words per minute and use a 10-key calculator

• Excellent communication, organization, and attention to detail

• Compassionate and professional approach when working with pet owners

About SAGE Campbell

SAGE Campbell is a specialty and emergency veterinary hospital providing Emergency, Critical Care, Urgent Care, Surgery, Oncology, Internal Medicine, Neurology, and Physical Rehabilitation services. Our team uses advanced technology and evidence-based medicine to provide high-quality care for pets while supporting their families throughout the process.

Benefits

Full-time employees are eligible for:

• Medical, dental, vision, disability, and life insurance

• Flexible spending accounts

• 401(k)

• Employee Assistance Program

• 3 weeks accrued paid time off

• Uniforms

• Monthly RACE-approved training and staff development opportunities

Ethos Veterinary Health is an Equal Opportunity Employer. Employment decisions are based on qualifications, competence, merit, and business need. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by applicable law.