Oncology Scheduler

Intermountain Healthcare Inc.; United States; On-site; USD 25,000 - 34,000; Full time

Job summary

Intermountain Healthcare Inc. is seeking a on-site Scheduling professional in Grand Junction, CO to manage patient registrations, schedule complex oncology visits, and coordinate across departments using Epic and Aria.

You will verify demographics, educate patients on procedures, and navigate insurance verification for new consults. Preferred candidates include bilingual Spanish/English abilities and prior hospital or medical office scheduling experience; the role requires reliable attendance

Qualifications

• High School diploma or equivalent required.
• Preferred Associate or Bachelor’s Degree.
• Experience in hospital/medical office scheduling and insurance processes preferred.

Responsibilities

• Schedule and pre-register patients for provider appointments, infusion treatment visits, procedures, and other appointments using EMRs (Epic and Aria).
• Coordinate complex schedules for oncology patients across departments using multiple system applications.
• Verify demographics and ensure no duplicates in registration systems; use 5 identifiers.
• Educate patients on procedure prep, dress requirements, and instructions per protocol.
• Notify supervisor of any discrepancies in procedures or Epic issues.
• Complete insurance verification for new patient consults; refer self-pay patients to financial counseling.
• Promote timely, high-quality scheduling and maintain work queues and reports.
• May float to other departments as needed and be on-site.

Skills

Bilingual in Spanish and English

Customer service experience

Education

High School diploma or equivalent

Associate or Bachelor's Degree preferred

Job description

Schedule

This is a PRN position to cover planned and unplanned absences or when needed based on clinic operations. Clinic hours are M-F 8-5

Job Details

• 1. Schedule and pre-register patients for provider appointments, infusion treatment visits, procedures, and other appointments using different EMRs (Epic and Aria) and contexts.
• 2. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Avoids overlays and duplicate patient medical records. Utilize 5 identifiers to ensure the correct patient is selected.
• 3. Coordinate complex schedules for oncology patients who may be receiving treatment across the Cancer Center Departments (Radiation Oncology, Medical Oncology, Infusion, and lab) utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.
• 4. Multitask, communicate effectively, and work cooperatively in a fast paced environment, working directly with Providers, Registered Nurses, Medical Assistants, outside contacts, and patients in the oncology clinical setting to schedule patients accurately.
• 5. Notifies Supervisor of any discrepancies in Procedure Protocols, dictionary problems, or other EPIC issues.
• 6. Complete insurance verification for all new patient consults
• 7. Educate patients on procedure preparations, appropriate dress requirements, and special instructions as guided by the Scheduled Procedure Protocol. Schedule patients based on the physician order and instruction. Attach the order to the appointment accordingly.
• 8. Refer self-pay patients to financial counseling to secure the account. Inform patients and providers of out of network payer status if applicable.
• 9. Prioritize and review work for optimal reimbursement and to avoid financial risk to both patient and the clinic. Understand prior authorization process and impact to scheduling.
• 10. Ensure high quality scheduling is completed accurately and timely through maintenance of departmental and/or individual work queues and reports.
• 11. Responsible for meeting productivity and quality measures.
• 12. (All SCL jobs) Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
• 13. Performs other duties as assigned.
• 14. May be required to float to other departments (within scope of competency and qualifications) based on business need.
• 15. May be required to be placed on-call during a regularly scheduled shift.
• 16. Be available to work overtime if needed.
• 17. This is an on-site position

Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required

Ability to work nights and/or weekends is required for identified positions

Education

Required : High School diploma or equivalent, required

Preferred : Associate or Bachelor's Degree, preferred

Experience

Preferred:Bilingual in Spanish and English, preferred

Previous hospital/medical office, medical insurance and/or customer service experience, including at least one (1) year of previous experience specific to patient scheduling, preferred

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location

St. Marys Regional Hospital

Work City: Grand Junction

Work State: Colorado

Scheduled Weekly Hours: 0

Salary

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.85 - $25.61

Benefits

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender id