Oncology Scheduler - FT - Days - MRH

Memorial Healthcare System; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

Memorial Healthcare System seeks a Scheduling Coordinator to partner with the care team in Hollywood, FL, coordinating complex chemotherapy treatment schedules and related visits. The role requires coordinating with physicians, APPs, nurses, and pharmacy to ensure timely, accurate care for high-acuity oncology patients.

Responsibilities include patient contact for appointments, pre-registration, authorization, and seamless transitions between inpatient and outpatient care.

Qualifications

• Must have at least 1 year of scheduling experience with complex scheduling algorithms.
• Minimum 1 year of customer service experience is required.
• Oncology scheduling experience is preferred.

Responsibilities

• Coordinate and schedule complex chemotherapy treatment plans and cycles.
• Contact patients for appointment scheduling and pre-registration.
• Coordinate with physicians, nurses and pharmacists to confirm treatment regimens.
• Ensure prior authorization and insurance coordination for treatments.
• Maintain accuracy in labeling and documentation for visits and therapies.

Skills

Scheduling

Customer service

Communication

Education

High School Diploma or Equivalent

Bachelor's degree preferred

Job description

Location:

Hollywood, Florida

Summary

Perform an integral role with the care team for coordination of complex chemotherapy treatment scheduling. Manage all aspects of scheduling of multi-day/ multi-week treatment cycle schedules for high acuity patients. Responsible for scheduling infusion treatments, transfusion, labs and COVID Care for oncology patients Demonstrate and convey a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience.

Responsibilities

Contact patient to coordinate appointment scheduling. Pre-registration prior to date of visit to ensure prior authorization for treatment. Prepare wrist band labels prior day and notate drugs being administered. Coordinate care with Physician, APPs, nurses and fellows to confirm and review treatment regimens and overall plan of care. Coordinate with Pharmacy on drug availability. Ability to identify symptoms and refer patients to appropriate APP for symptom management when needed. Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems. Communicate with Preservice/Authorization department to ensure prior authorization of treatment is obtained. Schedule complex chemotherapy treatment plans and cycles including intervening labs, imaging and MD visits as per treatment schedule. Ensure scheduling is timely and without delay in care. Facilitate frequent changes due to patient acuity. Facilitate inpatient transitions and discharges for chemo in coordination with the treatment. Utilize complex algorithms, scheduling guidelines and medication lists for chemotherapy, non-chemotherapy medications and/or transfusions. Review in-basket message pools and collaborate with providers to ensure timely scheduling upon office visit and/or Hospital discharge. Review in-basket messages. Communicate with infusion leadership to maximize clinic flow.

Other Duties As Assigned And As Required.

Coordinate with Infusion Clinical Nurse Manager for same day add-ons for sick or urgent patients and for transitions from inpatient, transplant alert the authorization team.

Competencies

ACCOUNTABILITY, CUSTOMER SERVICE, PATIENT AND FAMILY CENTERED CARE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education And Certification Requirements

High School Diploma or Equivalent (Required)

Additional Job Information

Complexity of Work: This role encompasses complex scheduling and coordination and requires critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships. The incumbent must be able to lead others and take appropriate action when required. Ability to perform with a high degree of accuracy and with meticulous attention to detail. Strong ability to use initiative and judgment and to identify, analyze and solve problems. Demonstrates and conveys a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience. Required Work Experience: A minimum of one (1) year scheduling experience with complex scheduling algorithms and one (1) year of customer service experience required. Oncology related scheduling experience preferred. Other Information: Additional Education Info: Bachelor's degree preferred.

Working Conditions And Physical Requirements

• Bending and Stooping = 60%
• Climbing = 0%
• Keyboard Entry = 100%
• Kneeling = 0%
• Lifting/Carrying Patients 35 Pounds or Greater = 60%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
• Pushing or Pulling > 75 lbs Non-Patient = 0%
• Reaching = 80%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 80%
• Running = 0%
• Sitting = 80%
• Squatting = 80%
• Standing = 80%
• Walking = 80%
• Audible Speech = 80%
• Hearing Acuity = 80%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 80%
• Distinguish Color = 0%
• Seeing - Far = 80%
• Seeing - Near = 80%
• Bio hazardous Waste = 60%
• Biological Hazards - Respiratory = 60%
• Biological Hazards - Skin or Ingestion = 60%
• Blood and/or Bodily Fluids = 60%
• Communicable Diseases and/or Pathogens = 60%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 0%
• Gas/Vapors/Fumes = 60%
• Hazardous Chemicals = 60%
• Hazardous Medication = 60%
• Latex = 60%
• Computer Monitor = 100%
• Domestic Animals = 0%
• Extreme Heat/Cold = 0%
• Fire Risk = 0%
• Hazardous Noise = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 0%
• Needles/Sharp Objects = 60%
• Potential Electric Shock = 0%
• Potential for Physical Assault = 40%
• Radiation = 0%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 40%

Disclaimer

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited