Oncology Pharmacy Ops Manager: Lead Tech Training

West Cancer Center; Town of Germantown (WI); On-site; USD 110,000 - 150,000; Full time

Job summary

West Cancer Center is seeking a Pharmacy Operations Manager to lead the pharmacy technical operations, oversee technicians, and ensure accurate infusion drug preparation and timely dispensing for chemotherapy patients.

The role emphasizes training, regulatory compliance, and collaboration with the Director of Pharmacy and clinical staff to improve workflows and patient safety. Strong leadership and oncology pharmacy experience are essential.

Qualifications

• Bachelor’s degree in healthcare management/leadership or a related field.
• Minimum of five (5) years of oncology IV mixing and retail pharmacy-related experience and/or training, OR an equivalent combination of education and experience.
• PTCB certification or equivalent.
• State Board of Pharmacy registration in Tennessee.

Responsibilities

• Manage pharmacy technician staff and students, including workflow, performance reviews, and corrective action.
• Monitor team members’ progress and performance of daily responsibilities.
• Develop and assess the progress of new technician hires during their training period, providing feedback and additional instruction as necessary.
• Provide annual hazardous drug training and coaching to pharmacy technicians engaged in medication preparation and admixing for infusion and specialty pharmacies.
• Provide hands‑on training to new employees, demonstrating proper admixing techniques, workflows, and best practices in the pharmacy setting.
• Serve as an internal operations subject matter expert (SME) for new-hire pharmacy staff.
• Coordinate with pharmacy department leadership to align training with departmental goals.
• Work under the direction of the Director of Pharmacy to ensure pharmacy staff meet yearly and/or biannual education and competency requirements.
• Provide advanced problem‑solving, troubleshooting, technical assistance, and instruction to pharmacy technicians under the direction of the Director of Pharmacy.
• Work independently by effectively operating automated dispensing cabinets and calculating, compounding, and verifying drug orders.
• Effectively communicate with providers, nurses, and pharmacists to verify orders and/or request changes.
• Assure the delivery of quality products and services and compliance with federal, state, and local laws and regulations.
• Recommend procedural changes for workflow improvement processes.
• Support compliance with regulatory requirements and readiness as assigned.
• Assist in infusion pharmacy and specialty pharmacy workflows as needed.
• Maintain all necessary logs as needed.
• Respect the dignity and confidentiality of patients.
• Maintain a good attendance record and report to work on time.
• Maintain a professional attitude and appearance.
• Remain competent and current through self‑directed professional reading, professional contacts with colleagues, professional development courses, and training and/or courses as directed by the Director of Pharmacy or Pharmacy Leadership
• Be available after hours during instances of power outages to help secure medications and avoid extreme temperature excursions
• Demonstrate strong communication skills that contribute to a team‑oriented work environment
• Attend staff meetings as scheduled
• Perform other duties as assigned

Skills

Pharmacy operations

Leadership

Oncology IV mixing

PTCB certification

Education

Bachelor’s degree in healthcare management/leadership

5+ years oncology IV mixing experience

PTCB certification

State Pharmacy registration (Tennessee)

Tools

Microsoft Office Suite

Job description

West Cancer Center is seeking a Pharmacy Operations Manager to lead the pharmacy technical operations, oversee technicians, and ensure accurate infusion drug preparation and timely dispensing for chemotherapy patients.

The role emphasizes training, regulatory compliance, and collaboration with the Director of Pharmacy and clinical staff to improve workflows and patient safety. Strong leadership and oncology pharmacy experience are essential.