Oncology Patient Services Navigator

Banner Medical Group; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Banner Health in Phoenix, AZ is seeking an Oncology Patient Services Navigator to guide patients and families through the medical journey with compassion and clarity.

You will coordinate administrative care tasks, conduct needs assessments, verify insurance, and schedule appointments while collaborating with the clinical team to facilitate timely diagnoses and treatments and identify barriers to care. This role emphasizes patient-centered coordination and compliance with HIPAA policies.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Medical terminology, Medical Assistant Training, Patient Care Technician or CNA Training.
• Two years of health care experience required.
• Requires excellent time management and problem-solving skills, ability to meet deadlines and strong customer service.

Responsibilities

• Collaborates with clinical team to provide resources to patients with identified barriers.
• Gathers and completes data/documentation and escalates as needed.
• Uses Banner’s phone system to communicate with patients and external providers professionally and HIPAA-compliant.
• Reviews medical records/testing to determine next steps in care coordination or scheduling.
• Coordinates with physicians to optimize patient outcomes and solicits information for physician alignment.
• Manages multiple appointments and uses scheduling systems for cross-disciplinary communication.
• Works independently within established procedures to coordinate patient care.

Skills

Medical terminology

Medical Assistant Training

Patient Care Technician Training

Certified Nursing Assistant Training

Education

Bachelor’s degree in related field

Job description

Primary City/State: Phoenix, Arizona • Department Name: Work Shift: Day • Job Category: Clinical Care

Schedule: Monday - Friday between 8am-4:30pm

As an Oncology Patient Services Navigator, you will play a vital role in guiding patients and their families through the complex healthcare journey with compassion and clarity. You’ll be responsible for coordinating the administrative aspects of care, including conducting patient needs assessments, verifying insurance, managing documentation, and scheduling appointments. Working closely with the clinical care team, you’ll help ensure timely diagnoses and treatments that lead to better outcomes and a more seamless experience. Your support will also extend to identifying potential barriers to care and connecting patients with the resources they need to maintain their health and well-being throughout their treatment journey.

CORE FUNCTIONS

• Collaborates with clinical team in providing adequate resources to patients with identified barriers to reduce or remove barriers.
• Gathers and completes necessary data/documentation requirements and escalates for problem resolution.
• Utilizes Banner’s phone system to communicate to patients or external providers professionally and effectively. Maintains the highest standard of quality calls following HIPAA policies for patient privacy.
• Reviews medical records and/or test results to determine appropriate next steps in coordination of care or scheduling.
• Coordinates with physicians and providers to optimize patient outcomes and collaborates with the patient and referring physician to solicit information needed to determine appropriate physician alignment for consultation.
• Manages multiple appointments, utilizing the scheduling systems to ensure thorough communication across the multiple disciplines.
• Works independently to determine how to best accomplish functions within established procedures and makes decisions related to patient care coordination.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Medical terminology, Medical Assistant Training, Patient Care Technician or Certified Nursing Assistant Training.
• Two years of health care experience required.
• Requires excellent time management and problem-solving skills, ability to meet constantly shifting deadlines and timelines and excellent customer service and recovery skills.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in related field preferred.
• Working towards obtaining a Patient Navigation Certification.
• Additional related education and/or experience preferred.

EEO/Disabled/Veterans

Banner Health supports a drug-free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.