Oncology Patient Services Navigator

Banner Health; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Banner Health in Phoenix, AZ seeks an Oncology Patient Services Navigator to coordinate administrative care, verify insurance, and schedule appointments within a multidisciplinary cancer care team. You will gather patient information, review records, and help families navigate the treatment journey with clarity and empathy.

Responsibilities include communicating with clinicians and patients, ensuring HIPAA-compliant data handling, and identifying barriers to care while coordinating resources to

Qualifications

• High school diploma or GED or equivalent.
• Medical terminology knowledge.
• Two years of health care experience required.

Responsibilities

• Collaborates with clinical team to provide resources to patients and coordinate care.
• Gathers and documents data and escalates issues for resolution.
• Communicates with patients or external providers professionally and in HIPAA-compliant manner.
• Reviews medical records and test results to determine next steps in care coordination and scheduling.
• Coordinates with physicians to optimize patient outcomes and aligns patients with appropriate consultants.
• Manages multiple appointments using scheduling systems and communicates across disciplines.
• Works independently within established procedures to coordinate patient care.

Skills

Medical terminology

Customer service

Time management

Education

High school diploma or GED

Job description

## Oncology Patient Services NavigatorApply: BUMC Phoenix (925 E McDowell Rd): Full time: Posted Today: R4455651**Primary City/State:**Phoenix, Arizona**Department Name:****Work Shift:**Day**Job Category:**Clinical CareGreat options and great opportunities. At Banner we are tapestry of cultures, and experiences. A workforce that is honored to serve, and support the community. If you’re looking to leverage your abilities – you belong at Banner Health.**At Banner MD Anderson,** patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it’s truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care.As an **Oncology Patient Services Navigator**, you will play a vital role in guiding patients and their families through the complex healthcare journey with compassion and clarity. You’ll be responsible for coordinating the administrative aspects of care, including conducting patient needs assessments, verifying insurance, managing documentation, and scheduling appointments. Working closely with the clinical care team, you’ll help ensure timely diagnoses and treatments that lead to better outcomes and a more seamless experience. Your support will also extend to identifying potential barriers to care and connecting patients with the resources they need to maintain their health and well-being throughout their treatment journey.**Schedule**: Monday - Friday between 8am-4:30pmPOSITION SUMMARYThis position is responsible for providing personalized coordination, clarification, and communication of administrative aspects of care including patient needs assessments, insurance verification, maintaining and handling of documentation, and scheduling of appointments. This position partners with the clinical care team to ensure a timely diagnosis and treatment to optimize patient outcomes and ensure seamless experience for the patient and their family. This position assists with providing resources to help the patient maintain optimal care by identifying barriers and assisting with additional resource support. CORE FUNCTIONS1. Collaborates with clinical team in providing adequate resources to patients with identified barriers to reduce or remove barriers. 2. Gathers and completes necessary data/documentation requirements and escalates for problem resolution. 3. Utilizes Banner’s phone system to communicate to patients or external providers professionally and effectively. Maintains the highest standard of quality calls following HIPAA policies for patient privacy. 4. Reviews medical records and/or test results to determine appropriate next steps in coordination of care or scheduling. 5. Coordinates with physicians and providers to optimize patient outcomes and collaborates with the patient and referring physician to solicit information needed to determine appropriate physician alignment for consultation. 6. Manages multiple appointments, utilizing the scheduling systems to ensure thorough communication across the multiple disciplines. 7. Works independently to determine how to best accomplish functions within established procedures and makes decisions related to patient care coordination. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Medical terminology, Medical Assistant Training, Patient Care Technician or Certified Nursing Assistant Training. Two years of health care experience required. Requires excellent time management and problem-solving skills, ability to meet constantly shifting deadlines and timelines and excellent customer service and recovery skills. PREFERRED QUALIFICATIONS Bachelor’s degree in related field preferred.Working towards obtaining a Patient Navigation Certification. Additional related education and/or experience preferred.