Oncology Scheduling Specialist

Banner Health Corporate; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Banner Health is seeking an Oncology Scheduling Specialist to coordinate and schedule appointments, tests, and procedures for cancer patients at Banner Gateway Medical Center in Gilbert, AZ. The role supports a high-volume, fast-paced environment with a focus on exceptional customer service and accurate scheduling.

This position emphasizes collaboration with physicians and care teams to create an integrated schedule, leveraging electronic medical records and scheduling tools to ensure a smooth

Qualifications

• Two years of scheduling experience in a physician’s office or hospital is required.
• Medical terminology may be required for some assignments.
• Excellent communication, organizational and problem-solving skills are essential.
• Proficiency with commonly used office software and practice management/scheduling software is required.

Responsibilities

• Schedule medical appointments across campus for physicians, facilities and practices.
• Receive orders and effectively schedule and reschedule appointments, tests, and procedures.
• Provide patients with information, pre/post-test instructions, directions, and respond to questions within guidelines.
• Communicate with patients, facilities, providers and clinical staff to ensure a seamless, empathetic patient experience.

Skills

Scheduling experience

Communication

Organization

Problem-solving

Education

High school diploma or GED

Tools

Practice management software

Scheduling software

Job description

Primary City/State: Gilbert, Arizona

Department Name: Central Scheduling-Gilbert

Work Shift: Day

Job Category: Administrative Services

Find your path in health care. Our team members make Banner Health a Great Place To Work®. Learn how you can join our dedicated team of professionals. At Banner MD Anderson Cancer Center, patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it’s truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care. As a Oncology Scheduling Specialist, you'll apply your excellent customer service skills to schedule initial and follow-up appointments for our cancer patients. Your role is fast-paced as we see a high volume of patients daily, so it will be important that you apply your critical thinking skills and ability to adapt to quickly.

Schedule: Monday - Friday 8:30am-5pm

Experience innovative technology and exceptional opportunities for growth and development at Banner Health's state-of-the- art hospital Banner Gateway Medical Center. With comprehensive electronic medical records, physician order entry, digital radiography and proprietary advanced patient monitoring, Banner Gateway provides you with the innovative resources you need to provide your patients with the best care possible. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. Located near Phoenix in Gilbert, Ariz., Banner Gateway Medical Center offers 286 private rooms, 13 operating suites, a 46-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center. Our WIS and NICU services support an average of 4,000 deliveries per year. Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services that focus on meeting the changing needs of the dynamic and growing community we serve.

Banner MD Anderson Cancer Center Located in Gilbert, Ariz. (the Phoenix Metro area) on the Banner Gateway Campus, the center provides world-class care for oncology patients - both inpatient and outpatient - and has also brought leading oncology programs to the Banner Gateway campus including designation as a Stem Cell Transplant Center of Excellence and comprehensive Head & Neck cancer care. Our capabilities include five linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, more than 70 infusion bays, a cryopreservation lab and much more. Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two-way audio-video to assist the bedside nurse with patient care.

POSITION SUMMARY

This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling including, but not limited to, appointments for physicians across the campus, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures, and company facilities, this position provides accurate and timely information to create an integrated, multidisciplinary schedule and an experience that is easy, empathetic, and differentiated in the oncology marketplace.

CORE FUNCTIONS

• Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
• Receives physician’s orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative scheduled solutions in the event the patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.
• Provides patients with information, pre and post-test instruction, provides location of appointment and directions. The position answers questions as necessary within guidelines and protocols. Refers questions to clinical staff as appropriate.
• Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digital channels. Anticipates patient and provider needs and responds accordingly.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• The position requires skills normally gained with two years of scheduling experience in a physician’s office or hospital.
• Medical terminology may be required for some assignments.
• Must possess excellent communication, organizational and problem-solving skills.
• Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.

PREFERRED QUALIFICATIONS

• Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred.
• Sound working knowledge of various types of insurance plans and/or worker’s compensation preferred.
• Bi-lingual in Spanish may be preferred for some assignments.
• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug‑free work environment.

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Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit‑eligible positions. Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans Banner Health supports a drug‑free work environment.