Patient Administration Officer (Royal Tunbridge Wells)

GenesisCare UK; Kent (WA); On-site; USD 29,259 - 42,558; Full time

Benefits offered by this job

26 days annual leave

Private medical and dental coverage

Employee Assistance Program

Income Protection

Pension scheme

Job summary

GenesisCare UK in Royal Tunbridge Wells is seeking a Patient Administration Officer to join the founding administration team of a brand-new cancer care centre. You will manage patient referrals, book SACT and outpatient appointments, and liaise with clinicians to ensure smooth patient pathways.

This role focuses on delivering exceptional customer care in a specialist oncology environment, maintaining data integrity and patient confidentiality while supporting a welcoming centre experience for

Qualifications

• Experience in a busy reception or administrative environment.
• Healthcare sector experience desirable.
• Strong organisational and multitasking abilities.
• Ability to handle confidential information with professionalism.

Responsibilities

• Act as the first point of contact for patients, providing a professional and compassionate service.
• Provide courtesy calls to patients within 24 hours of receiving referrals.
• Process and register referrals accurately within agreed timeframes.
• Book appointments for SACT, outpatient clinics and associated services.
• Liaise with consultants, medical secretaries and clinical teams to ensure smooth patient pathways.
• Request and manage medical records, diagnostic images and previous treatment information.
• Maintain accurate data entry within MOSAIQ and complete Quality Checklists (QCLs).
• Liaise with NHS Trusts and internal Finance teams to facilitate bookings.
• Provide reception support and maintain a welcoming, safe environment.
• Log feedback, compliments and concerns using appropriate reporting systems.
• Ensure patient confidentiality and compliance with data protection legislation.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Team collaboration

Tools

MOSAIQ

MS Office

Job description

Are you ready to embark on an exciting journey as a Patient Administration Officer at our state-of-the-art cancer care centre located in Royal Tunbridge Wells? Join our dedicated team at GenesisCare UK and be part of something extraordinary.

GenesisCare is expanding its UK network with the opening of a brand-new Systemic Anti-Cancer Therapy (SACT) centre in Royal Tunbridge Wells in Autumn 2026. This purpose-built centre will bring advanced cancer treatment closer to patients across West Kent and the South East, improving accessibility and enhancing the overall patient experience.

This is an exciting opportunity to join the founding administration team and help shape the patient journey from first contact in a brand-new centre.

As a Patient Administration Officer with us, you'll play a pivotal role in ensuring all patient referrals are processed efficiently and appointments are booked in line with GenesisCare policies. You will support the full patient referral pathway and deliver exceptional customer care to patients and visitors attending the centre.

This is your opportunity to make a meaningful impact and develop your career within a specialist oncology environment where patient experience is at the heart of everything we do.

What You’ll Do

• Act as the first point of contact for patients, providing a professional and compassionate service
• Provide courtesy calls to patients within 24 hours of receiving referrals
• Process and register referrals accurately within agreed timeframes
• Book appointments for SACT, outpatient clinics and associated services
• Liaise with consultants, medical secretaries and clinical teams to ensure smooth patient pathways
• Request and manage medical records, diagnostic images and previous treatment information
• Maintain accurate data entry within MOSAIQ and complete Quality Checklists (QCLs)
• Liaise with NHS Trusts and internal Finance teams to facilitate bookings
• Provide reception support and maintain a welcoming, safe environment
• Log feedback, compliments and concerns using appropriate reporting systems
• Ensure patient confidentiality and compliance with data protection legislation

What You’ll Have

• Experience working within a busy reception or administrative environment
• Previous healthcare sector experience (desirable)
• Excellent verbal and written communication skills
• Strong organisational and multitasking ability
• Experience delivering high levels of customer service
• Confidence managing sensitive conversations with empathy and professionalism
• Proficiency in MS Office (Word, Excel, Outlook)
• Experience using MOSAIQ (desirable)
• Ability to work collaboratively within a team

Why Choose GenesisCare

Discover what's in store for you when you join the GenesisCare UK team:

• Shape your work-life balance with 26 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
• Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
• Access our world-class radiotherapy - free to you and your immediate family, if required.
• Secure your future with a competitive Company Contributory Pension Scheme.
• Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
• Enjoy hassle-free commutes with free parking at most of our centres.
• Treat yourself with exclusive retail discounts.

As part of our Royal Tunbridge Wells launch team, you will also play a vital role in establishing the patient experience standards within a newly opened cancer centre.

Who We Are

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.

We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our new Royal Tunbridge Wells centre marks the next phase of our continued expansion, responding to requests from local clinicians and improving access to advanced systemic therapies for patients across West Kent and the wider South East.

Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.

Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.

We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.

Join GenesisCare UK and shape your future, while shaping the future of cancer care.

GCTA-Kent