Oncology Patient Access & Scheduling Coordinator

US Oncology Inc.; Henderson (NV); On-site; USD 25,000 - 33,000; Full time

Job summary

Comprehensive Cancer Centers of Nevada is seeking a Contact Center Care Coordinator - Pre Services Coordinator in Henderson, NV to manage scheduling and pre-registration for exams and procedures. You will handle patient inquiries, verify insurance, and coordinate with providers to ensure accurate information and smooth visits.

This role requires strong computer skills, HIPAA compliance, and a patient-focused approach in a fast-paced oncology setting.

Qualifications

• High School diploma or equivalent.
• Associate’s degree in Finance, Business or four years of revenue cycle experience preferred.
• Minimum three (3) years of medical receptionist experience with insurance forms and scheduling software.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
• Must complete required e-learning courses within 90 days of occupying the position.
• Demonstrates Adaptability and Work Commitment; flexible with shifting priorities.
• Complies with HIPAA guidelines/regulations.

Responsibilities

• Answers incoming calls and asks appropriate questions to assess patients’ needs.
• Schedules new patient appointments with the appropriate provider.
• Provides patients with appointment details such as time, location, directions, and instructions to patients.
• Records call statistics in New Patient Log.
• Maintains and updates physician schedules ensuring that patients are scheduled properly.
• Works in conjunction with the triage nurses to accommodate scheduling requests.
• Obtains patient demographic, insurance, and other pre-visit required information.
• Enters patient information into computer systems.
• Verifies patient insurance eligibility and benefit coverage/co-pays with payer; verifies pre-authorizations are completed prior to patient visit.
• May mail or email the patient appropriate medical forms for completion prior to the first visit.
• Proactively follows up with patients on missing or outdated insurance information as well as copies of medical records and test results from other providers.
• Maintains the strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Other duties as requested or assigned.

Skills

Medical receptionist experience

Education

Associate’s degree in Finance or Business

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Comprehensive Cancer Centers of Nevada is seeking a Contact Center Care Coordinator - Pre Services Coordinator in Henderson, NV to manage scheduling and pre-registration for exams and procedures. You will handle patient inquiries, verify insurance, and coordinate with providers to ensure accurate information and smooth visits.

This role requires strong computer skills, HIPAA compliance, and a patient-focused approach in a fast-paced oncology setting.