Oncology Pre-Registration & Scheduling Coordinator

US Oncology Network-wide Career Opportunities; Henderson (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Comprehensive Cancer Centers of Nevada seeks a Contact Center Care Coordinator – Pre Services Coordinator in Henderson to schedule and pre-register patients, verify insurance, and collect pre-visit information.

Responsibilities include coordinating with physicians, triage nurses, and ensuring HIPAA compliance while maintaining patient records and confidentiality in a fast-paced oncology setting. This role requires strong computer skills and a proactive customer-service approach.

Qualifications

• Must have high school diploma or equivalent.
• Associate's degree in Finance, Business or four years revenue cycle experience preferred.
• Minimum three years medical receptionist experience with insurance forms and scheduling software.
• Proficiency with computer systems and Microsoft Office applications (Outlook, Word, Excel).
• Must complete required e-learning courses within 90 days.

Responsibilities

• Answers incoming calls and assesses patients' needs.
• Schedules new patient appointments with the appropriate provider.
• Provides patients with appointment details, directions, and instructions.
• Records call statistics in New Patient Log.
• Maintains and updates physician schedules for proper patient scheduling.
• Works with triage nurses to accommodate scheduling requests.
• Obtains patient demographic, insurance, and pre-visit information.
• Enters patient information into computer systems.
• Verifies insurance eligibility and copays; ensures pre-authorizations are completed.
• Mails or emails medical forms for pre-visit completion if needed.
• Follows up on missing/updated insurance information and records from other providers.
• Maintains confidentiality per HIPAA guidelines.
• Performs other duties as assigned.

Education

High School diploma or equivalent

Associate's degree in Finance/Business or four years of revenue cycle experience

Medical receptionist experience with insurance forms and scheduling software

Proficiency with computer systems and Microsoft Outlook/Word/Excel

Job description

Comprehensive Cancer Centers of Nevada seeks a Contact Center Care Coordinator – Pre Services Coordinator in Henderson to schedule and pre-register patients, verify insurance, and collect pre-visit information.

Responsibilities include coordinating with physicians, triage nurses, and ensuring HIPAA compliance while maintaining patient records and confidentiality in a fast-paced oncology setting. This role requires strong computer skills and a proactive customer-service approach.