Contact Center Care Coordinator - Pre Services Coordinator

US Oncology Network-wide Career Opportunities; Henderson (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Comprehensive Cancer Centers of Nevada seeks a Contact Center Care Coordinator – Pre Services Coordinator in Henderson to schedule and pre-register patients, verify insurance, and collect pre-visit information.

Responsibilities include coordinating with physicians, triage nurses, and ensuring HIPAA compliance while maintaining patient records and confidentiality in a fast-paced oncology setting. This role requires strong computer skills and a proactive customer-service approach.

Qualifications

• Must have high school diploma or equivalent.
• Associate's degree in Finance, Business or four years revenue cycle experience preferred.
• Minimum three years medical receptionist experience with insurance forms and scheduling software.
• Proficiency with computer systems and Microsoft Office applications (Outlook, Word, Excel).
• Must complete required e-learning courses within 90 days.

Responsibilities

• Answers incoming calls and assesses patients' needs.
• Schedules new patient appointments with the appropriate provider.
• Provides patients with appointment details, directions, and instructions.
• Records call statistics in New Patient Log.
• Maintains and updates physician schedules for proper patient scheduling.
• Works with triage nurses to accommodate scheduling requests.
• Obtains patient demographic, insurance, and pre-visit information.
• Enters patient information into computer systems.
• Verifies insurance eligibility and copays; ensures pre-authorizations are completed.
• Mails or emails medical forms for pre-visit completion if needed.
• Follows up on missing/updated insurance information and records from other providers.
• Maintains confidentiality per HIPAA guidelines.
• Performs other duties as assigned.

Education

High School diploma or equivalent

Associate's degree in Finance/Business or four years of revenue cycle experience

Medical receptionist experience with insurance forms and scheduling software

Proficiency with computer systems and Microsoft Outlook/Word/Excel

Job description

Overview

At Comprehensive Cancer Centers of Nevada (CCCN) a distinguished team of doctors, researchers, nurses, and healthcare professionals have provided patients with groundbreaking treatments on the healing edge of medicine for more than 50 years. Our team provides the most effective treatments, both existing and emerging, to diagnose and successfully treat cancer and blood disorders. We support this goal with state-of-the-art facilities across Southern Nevada, all of which integrate the latest diagnostic, therapeutic, and research capabilities. CCCN is dedicated to patient-centered care, advancing innovation, discovery, and improving outcomes. Motivated, caring professionals are encouraged to join us.

Career Opportunity

Comprehensive Cancer Centers of Nevada is seeking a Contact Center Care Coordinator - Pre Services Coordinator in Henderson, Nevada.

SCOPE

Under general supervision, is responsible for scheduling and pre-registering new patients for exams and procedures. Maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology's Shared Values.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers incoming calls and asks appropriate questions to assess patients' needs.
• Schedules new patient appointments with the appropriate provider.
• Provides patients with appointment details such as time, location, directions, and instructions to patients.
• Records call statistics in New Patient Log.
• Maintains and updates physician schedules ensuring that patients are scheduled properly.
• Works in conjunction with the triage nurses to accommodate scheduling requests.
• Obtains patient demographic, insurance, and other pre-visit required information.
• Enters patient information into computer systems.
• Verifies patient insurance eligibility and benefit coverage/co-pays with payer; verifies pre-authorizations are completed prior to patient visit.
• May mail or email the patient appropriate medical forms for completion prior to the first visit.
• Proactively follows up with patients on missing or outdated insurance information as well as copies of medical records and test results from other providers.
• Maintains the strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Other duties as requested or assigned.

Qualifications

MINIMUM QUALIFICATIONS

• High School diploma or equivalent required.
• Associate's degree in Finance, Business or four years of revenue cycle experience preferred.
• Minimum three (3) years of medical receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice's personnel, daily routines, and scheduling is a plus. Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying the position.
• Demonstrates Adaptability: Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands and shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. This employer participates in E-Verify.