Oncology Patient Access Navigator

OneOncology; Town of Clifton Park (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

Astera Cancer Care in Clifton Park, NY is seeking a Patient Access Center Representative to join our oncology access team. You will handle incoming calls, schedule appointments, process referrals, and support patient navigation to streamline care.

The role emphasizes compassionate communication, first-call resolution, and accurate data entry in the EHR and scheduling systems. A high school diploma is required, with healthcare scheduling or call center experience preferred.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Healthcare scheduling or call center experience is a plus.

Responsibilities

• Answer and manage incoming calls from patients, caregivers, and providers.
• Schedule, reschedule, and cancel appointments across multiple services.
• Document interactions in the EHR and ticketing systems.
• Provide accurate information and first-call resolution.
• Support referrals, patient navigation, and care coordination.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem solving

HIPAA knowledge

Education

High School Diploma or GED

Associate degree

Tools

Electronic Health Records (EHR)

Scheduling platforms

Ticketing systems

Job description

Astera Cancer Care in Clifton Park, NY is seeking a Patient Access Center Representative to join our oncology access team. You will handle incoming calls, schedule appointments, process referrals, and support patient navigation to streamline care.

The role emphasizes compassionate communication, first-call resolution, and accurate data entry in the EHR and scheduling systems. A high school diploma is required, with healthcare scheduling or call center experience preferred.