Healthcare Phone Operator

The US Oncology Network; Chicago Ridge (IL); Vor Ort; USD 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

Medical

HRCA

HAS

Dental

Vision

Life Insurance

Short-Term Disability

Long-Term Disability

EAP

Commuter Benefits

401(k)

Wellness Program

Zusammenfassung

Affiliated Oncologists is seeking a Telephone Operator to provide full switchboard support, triage calls, relay messages, and assist with clerical tasks. The role interfaces with patients and medical staff and supports compliance programs within a busy oncology setting.

Entry-level position requiring a high school diploma and 0–3 years of experience, preferably in healthcare. The job includes coordinating calls, directing to clinical staff, and handling administrative duties in an office

Qualifikationen

• High school diploma or equivalent.
• 0-3 years experience, preferably in a medical setting.

Aufgaben

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner.
• Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Affiliated Oncologists is seeking a Telephone Operator to provide full switchboard support, triage calls, relay messages, and assist with clerical tasks. The role interfaces with patients and medical staff and supports compliance programs within a busy oncology setting.

Entry-level position requiring a high school diploma and 0–3 years of experience, preferably in healthcare. The job includes coordinating calls, directing to clinical staff, and handling administrative duties in an office