Oncology Infusion Care Navigator – Outreach & Scheduling

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Job summary

Rush University Medical Center in Chicago, IL seeks an Infusion Patient Care Navigator to support nurses with outreach and care coordination for infusion treatments in the Hematology-Oncology department. This role reinforces Rush's mission, values and policies.

The person will conduct outreach for follow-up and new patient appointments, monitor scheduling, document in Epic EMR, and work with the care team to remove barriers to adherence. Strong communication and multitasking are essential.

Qualifications

• High school diploma/GED required.
• Previous experience in an ambulatory setting required.
• One year experience using electronic medical records.
• Strong written and verbal communication skills.
• Proficient in the Microsoft Office Suite.
• Exceptional interpersonal skills.
• Strong ability to multi-task in a large centralized scheduling center.
• Ability to function independently, to organize, and be self-motivated.

Responsibilities

• Provides outreach for all patients due for follow up and new patient appointments according to policy and procedures.
• Monitors compliance with scheduled appointments for procedures, tests and consults.
• Documents all correspondence in electronic medical records as necessary.
• Works to improve identified outcomes (i.e. high utilizer patients) by using quality measures.
• Works with care team to identify extrinsic barriers to adherence (i.e. transportation, financial concerns or pharmacy) and work with patient and team to alleviate barriers.
• Daily monitoring of Epic pools for pending approved treatments awaiting scheduling.
• Acts as a liaison to multiple departments, agencies and provider offices.
• Collects time of service payments, posts payments in Epic
• Greets patients at the front desk, checks patients in and out of infusion and performs practice designated activities to support new patients.
• Works cooperatively in a team environment.
• Demonstrates compliance with RUMG Customer Service and Performance Standards.
• Answer Epic in-basket messages and secure chats timely and efficiently.
• Schedules, cancels and reschedules patient treatments.
• Other duties as assigned.

Skills

Strong written communication

Strong verbal communication

Interpersonal skills

Multitasking

Self-motivated

Independent worker

Education

High school diploma or GED

Associates or Bachelor's degree

Tools

Epic EMR

Microsoft Office

Job description

Rush University Medical Center in Chicago, IL seeks an Infusion Patient Care Navigator to support nurses with outreach and care coordination for infusion treatments in the Hematology-Oncology department. This role reinforces Rush's mission, values and policies.

The person will conduct outreach for follow-up and new patient appointments, monitor scheduling, document in Epic EMR, and work with the care team to remove barriers to adherence. Strong communication and multitasking are essential.