Outpatient Oncology Care Navigation Supervisor

Rush University Medical Center; Chicago (IL); On-site; USD 34,000 - 55,000; Full time

Job summary

Rush University Medical Center is seeking an Oncology Care Management Supervisor to oversee outpatient care management navigation services for oncology patients and families. You will supervise navigators, develop and operationalize the navigation program, and maintain a part-time patient caseload to support care coordination across the Cancer Center.

Collaborate with multidisciplinary teams to promote access to resources, coordinate care, and serve as a liaison between patients, care teams,

Qualifications

• Associates degree in a health-related area of focus
• Completion of ACS-Lion Training
• Annual training relevant to oncology navigation/principal illness navigation
• 3 years of experience with the Electronic Health Record
• Experience with high risk or complex populations
• Knowledge of community resources for psychosocial issues and expertise in oncology care management navigation
• Proficiency with basic Microsoft Office programs
• Strong written, verbal, and analytical communication skills
• Strong active listening, critical thinking, judgment, and decision-making skills
• Ability to function independently and take initiative as needed

Responsibilities

• Oversee outpatient care management navigation services provided in Rush MD Anderson Cancer Center
• Manage and supervise all Levels of navigators in the Supportive Oncology department
• Provide individual and group coaching, training, case consultation, and supervision as needed to support care management navigators in meeting the needs of Cancer Center patients and families
• Oversee navigation team workflow, referral process, caseloads, assessment and documentation tools, and data tracking systems
• Assist in monitoring new referrals based on acuity and complexity of patient needs
• Lead recruitment and onboarding for new care management navigators
• Manage part-time caseload of oncology patients in need of ongoing navigation services, working directly with patients and families to address patient barriers to care through navigation and care management services
• Complete assessments to clarify patient needs and identify patients at risk for adverse health outcomes, and develop action plans and basic care planning for high-risk patients
• Problem-solve with patients, their health care team, and other providers as needed regarding barriers to care
• Assist patients in completing forms, following through on assigned tasks, and/or accessing offered resources
• Consult and collaborate with multiple providers, departments, and agencies
• Maintain comprehensive knowledge of multiple aspects of the program so as to provide coverage as needed for missing navigators
• Provide on-call availability during Monday-Friday business hours as needed to support patients, providers, and navigation team
• Maintain relationships with referring Rush providers through consistent and timely communication, and collaborate with providers and teammates as needed to meet patient needs
• Participate in meetings as assigned
• Document all correspondence in Epic electronic health records system
• Collaborate with Supportive Oncology’s Manager of Social Work Services to ensure that social workers and navigators are effectively working together to support the needs of Cancer Center patients and staff
• Promote the Rush Supportive Oncology program and refer patients to department services as appropriate.

Skills

Epic EHR

EHR experience

Analytical communication

Strong written communication

Strong verbal communication

Active listening

Critical thinking

Decision making

Independent work

Microsoft Office

Education

Associates degree in health-related field

ACS-Lion Training

Oncology navigation annual training

3 years EHR experience

Tools

Epic EHR

Job description

Rush University Medical Center is seeking an Oncology Care Management Supervisor to oversee outpatient care management navigation services for oncology patients and families. You will supervise navigators, develop and operationalize the navigation program, and maintain a part-time patient caseload to support care coordination across the Cancer Center.

Collaborate with multidisciplinary teams to promote access to resources, coordinate care, and serve as a liaison between patients, care teams,