Oncology Front Desk & Scheduling Specialist

Astera Cancer Care; Hickory (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

Carolina Oncology Specialists is seeking a Patient Services Associate to be the first point of contact for patients, delivering courteous service, coordinating scheduling, and supporting front desk operations in Hickory, NC.

Ideal candidates are highly organized, compassionate, and comfortable working in a fast-paced medical environment, with experience using EMR systems and handling insurance verification.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office, scheduling, or front desk preferred.
• Oncology or specialty practice experience is a plus.

Responsibilities

• Greet and check in patients in a professional, courteous, and empathetic manner.
• Verify patient demographics, insurance information, and required documentation.
• Maintain a clean, organized reception area.
• Manage patient check-in/check-out processes.
• Collect and post co-pays and patient responsibility as required.
• Enter patient insurance policies and perform real-time eligibility in the Practice Management System when appropriate.
• Schedule, reschedule, and confirm patient appointments in accordance with provider availability.
• Coordinate multi-appointment visits (e.g., labs, imaging, provider consults).
• Ensure accurate entry of appointments into the scheduling system.
• Communicate appointment details clearly with patients and caregivers.
• Contact patients regarding appointment reminders and changes.
• Maintain and update patient records in the electronic medical record (EMR) system.
• Scan, file, and manage patient documentation efficiently.
• Assist with insurance verification and referral tracking as needed.
• Collaborate with clinical staff to ensure smooth patient flow.
• Support front office workflows and special projects as assigned.

Skills

Communication skills

Organizational skills

EMR proficiency

Multitasking

Attention to detail

Compassionate care

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Carolina Oncology Specialists is seeking a Patient Services Associate to be the first point of contact for patients, delivering courteous service, coordinating scheduling, and supporting front desk operations in Hickory, NC.

Ideal candidates are highly organized, compassionate, and comfortable working in a fast-paced medical environment, with experience using EMR systems and handling insurance verification.