Oncology Front Desk & Scheduling Specialist

OneOncology; Hickory (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

Carolina Oncology Specialists is seeking a Patient Services Associate to serve as the first point of contact for patients and visitors in Hickory, NC. You will deliver exceptional customer service, manage front desk operations, and support scheduling in a fast-paced oncology clinic.

The role requires strong communication, organizational skills, and proficiency with EMR systems. Previous medical office experience is preferred, with oncology exposure a plus.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office scheduling or front desk role preferred.
• Oncology or specialty practice experience is a plus.
• Excellent communication and interpersonal skills.
• Proficiency with EMR systems and basic computer applications.

Responsibilities

• Greet and check in patients professionally and empathetically.
• Verify demographics, insurance, and required documents.
• Manage scheduling, reschedule, and confirmations.
• Enter appointments and coordinate multi-visit visits.
• Maintain EMR records and manage patient documentation.
• Support insurance verification and referrals as needed.

Skills

Excellent communication

Organizational skills

EMR proficiency

Multitasking

Attention to detail

Compassionate care

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Carolina Oncology Specialists is seeking a Patient Services Associate to serve as the first point of contact for patients and visitors in Hickory, NC. You will deliver exceptional customer service, manage front desk operations, and support scheduling in a fast-paced oncology clinic.

The role requires strong communication, organizational skills, and proficiency with EMR systems. Previous medical office experience is preferred, with oncology exposure a plus.