Oncology Front Desk Coordinator

Atrium Health; Macon (GA); On-site; USD 27,000 - 41,000; Full time

Job summary

Atrium Health in Macon, GA is seeking a Patient Service Specialist to deliver outstanding frontline service in a fast-paced oncology setting. You will manage patient registration, verify insurance, schedule appointments, and handle cash receipts with accuracy.

Strong customer service, clear communication, and teamwork are essential. A High School diploma or GED and basic computer skills are required; experience with medical records or front-desk work is preferred.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office.
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Registration

Insurance verification

Cash handling

Front-end tech

Education

High School Diploma

Tools

Medical Records Software

Job description

Atrium Health in Macon, GA is seeking a Patient Service Specialist to deliver outstanding frontline service in a fast-paced oncology setting. You will manage patient registration, verify insurance, schedule appointments, and handle cash receipts with accuracy.

Strong customer service, clear communication, and teamwork are essential. A High School diploma or GED and basic computer skills are required; experience with medical records or front-desk work is preferred.