Bilingual Front Desk & Admin Specialist - Oncology

DHR Health; Edinburg (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

DHR Health in Edinburg, TX is seeking a Clinic Office Specialist (Full Time, Days) to support Oncology Shared. The role combines front desk duties with medical office administration to ensure patient flow and accurate data management.

Requirements include bilingual English/Spanish, at least two years receptionist experience, and proficiency with Microsoft Office and EMR/practice management software. Strong customer service and communication skills are essential.

Qualifications

• High School/GED, preferred
• Bilingual – English/Spanish, required
• Minimum of two (2) years receptionist experience required
• Previous experience in a busy medical office setting is preferred
• Medical terminology experience/education, preferred
• Billing and insurance verification knowledge preferred
• Excellent customer service and interpersonal skills
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Previous experience in a teaching facility preferred
• Ability to use and learn EMR and practice management software

Responsibilities

• Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
• Greet patients to the practice in a warm and friendly manner
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
• Register patient with proper insurance information
• Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
• Ability to take accurate and understandable messages and route them to the appropriate party as necessary
• Make appointments for new and established patients
• Note cancelled and rescheduled appointments through prescribed protocols set up by the office
• File faxed/scanned information in charts for review by provider, if needed
• Proficient use of Lobby software (process improvement tool) for patient throughput and patient satisfaction
• Communicating with patients, team members and providers
• Scheduling, canceling, and rescheduling patient appointments and reporting data
• Running reports as needed
• Reminding patients of upcoming appointments and tracking missed appointments
• Forwarding telephone calls appropriately and following up on return calls
• Insurance verification, authorization and verification of patient demographics for entry into computer system
• Retrieving and filing of medical records and delivering to appropriate providers as needed
• Other copying, filing, scanning and faxing duties
• Collecting co-pays and cash from patients, getting authorization on credit cards
• Entering charges, payments, and daily balancing, as needed
• Prepare and scan packets needed for billing company as needed
• Submitting orders for clearances
• End of month closing
• Other duties as assigned

Skills

Bilingual English/Spanish

Customer service

Communication skills

Written and verbal communication

Education

High School/GED, preferred

Tools

EMR software

Practice management software

Microsoft Office

Job description

DHR Health in Edinburg, TX is seeking a Clinic Office Specialist (Full Time, Days) to support Oncology Shared. The role combines front desk duties with medical office administration to ensure patient flow and accurate data management.

Requirements include bilingual English/Spanish, at least two years receptionist experience, and proficiency with Microsoft Office and EMR/practice management software. Strong customer service and communication skills are essential.