Oncology Financial Advocate

Advocate Health Care; Aurora (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Advocate Health Care is seeking a Financial Counselor specializing in oncology to support patients through complex insurance coverage, cost estimates, and payment options. You will work with physicians, nurses, and social workers to address financial barriers to care.

The role requires strong communication, computer literacy, and experience in medical billing or financial counseling. Team-based, high-volume environment with patient-centered focus.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 1–2 years in a medical setting or equivalent.
• 2–3 years customer service in a high-volume, high-stress environment; at least 1 year hospital/medical office collections or financial counseling experience.

Responsibilities

• Conduct comprehensive financial evaluations for oncology patients referred by care teams.
• Assess insurance coverage, financial hardship, and barriers to treatment adherence.
• Educate patients about insurance benefits, deductibles, copayments, coinsurance, OOP maximums, and estimated costs.
• Provide individualized financial counseling to help patients make informed treatment decisions.
• Review and explain medical bills, insurance statements, and EOBs; assist with payment plans and resources.
• Collaborate with care team to support patient access and reduce financial toxicity.

Skills

Good communication

Good computer skills

Time management

Familiarity with patient care

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Advocate Health Care is seeking a Financial Counselor specializing in oncology to support patients through complex insurance coverage, cost estimates, and payment options. You will work with physicians, nurses, and social workers to address financial barriers to care.

The role requires strong communication, computer literacy, and experience in medical billing or financial counseling. Team-based, high-volume environment with patient-centered focus.