Oncology Clinic Patient Services Specialist

The US Oncology Network; Norfolk (VA); On-site; USD 23,000 - 29,000; Full time

Job summary

Virginia Oncology Associates is seeking a Patient Services Coordinator to join our Virginia Beach offices. You will greet patients, collect insurance information, schedule appointments, and handle front-desk duties for a busy oncology/hematology clinic.

The role is full-time and in-person, with benefits including medical/dental/vision, life insurance and a 401(k). Compensation ranges from $17.10 to $21.05 per hour and will reflect experience and credentials.

Qualifications

• Receptionist or office experience preferred.
• 3 years of medical office experience with scheduling background in a busy practice strongly preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• High school diploma or equivalent.
• Must be willing to travel to other office locations if needed.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
• Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned.

Skills

Office experience

Medical scheduling

MS Office proficiency

Education

High school diploma or equivalent

Tools

Outlook

Microsoft Word

Excel

Job description

Virginia Oncology Associates is seeking a Patient Services Coordinator to join our Virginia Beach offices. You will greet patients, collect insurance information, schedule appointments, and handle front-desk duties for a busy oncology/hematology clinic.

The role is full-time and in-person, with benefits including medical/dental/vision, life insurance and a 401(k). Compensation ranges from $17.10 to $21.05 per hour and will reflect experience and credentials.