Oncology Care Scheduler & Patient Experience Lead

Astera Cancer Care; Oakdale (NY); On-site; USD 27,552 - 33,062; Full time

Job summary

Astera Cancer Care in New York Oakdale is seeking an entry-level Front Office Scheduler to manage patient appointments and referrals under supervision. You will greet patients, handle calls, and verify insurance information in the EMR to support physicians and staff.

The role emphasizes confidentiality, HIPAA compliance, and reliable communication as part of a collaborative oncology care team across multiple Capital Region locations.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Greets patients and their guests into the clinic in a prompt, courteous, and professional manner.
• Answers incoming calls and messages related to scheduling; address callers’ needs and direct to appropriate department.
• Schedules new patients, patient referrals, and returning patients in the computer system.
• Receives incoming referrals, creates accounts, and enters insurance information.
• Initiates all prior authorization requests and completes documentation in EMR.
• Communicates appointment details and prep work with patients, gathers necessary information.

Skills

Communication

Organizational skills

Customer service

Education

High school diploma

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Astera Cancer Care in New York Oakdale is seeking an entry-level Front Office Scheduler to manage patient appointments and referrals under supervision. You will greet patients, handle calls, and verify insurance information in the EMR to support physicians and staff.

The role emphasizes confidentiality, HIPAA compliance, and reliable communication as part of a collaborative oncology care team across multiple Capital Region locations.