Oncology Call Center Operations & Scheduling Lead

ADP, Inc.; Toledo (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

ADP, Inc. is seeking a clerical support staff member to manage the Practice’s Call Center in Toledo, OH. You will monitor response times, coordinate new phone equipment, troubleshoot system issues, and ensure excellent customer service in the main office and satellite offices.

You will train staff on phone systems, generate reports on call activity, and handle scheduling of patient reminders and appointments, with duties spanning daily operations and after-hours service coordination.

Qualifications

• High School Diploma required; scheduling experience and multiline phone system experience preferred.
• Knowledge of communications equipment and repair procedures.
• Strong written and verbal communication skills.

Responsibilities

• Monitor call center activity and ensure timely response times.
• Direct staff logins to ensure adequate phone coverage.
• Provide phone coverage for satellite offices as needed.
• Serve as main office operator and train new staff on phone system.
• Coordinate maintenance of system and after-hours service.
• Prepare reports on telephone usage and costs.
• Coordinate Phytel implementation and patient reminder calls.
• Schedule/reschedule patients as needed.

Skills

Phone system operation

VOIP knowledge

Data analysis

Written communication

Multiline phone system

Scheduling

Customer service

Team collaboration

Education

High School Diploma

Scheduling experience

Tools

Phone system software

Fax machines

Call center reporting tools

Job description

ADP, Inc. is seeking a clerical support staff member to manage the Practice’s Call Center in Toledo, OH. You will monitor response times, coordinate new phone equipment, troubleshoot system issues, and ensure excellent customer service in the main office and satellite offices.

You will train staff on phone systems, generate reports on call activity, and handle scheduling of patient reminders and appointments, with duties spanning daily operations and after-hours service coordination.