Oncology Call Center Manager

Astera Cancer Care; Huntsville (AL); On-site; USD 60,000 - 85,000; Full time

Job summary

Clearview Cancer Institute in north Alabama is seeking a Phone Operations Manager to lead the centralized Phone Operations team across Medical Oncology, Radiation Oncology, and Urology. You will own staffing, performance, and daily operations, ensuring accurate call routing, high service levels, and HIPAA-compliant handling while coordinating with Front Desk and Scheduling.

Experience in healthcare call centers, EMR systems, and team leadership is preferred to drive improvements in call flow and

Qualifications

• 3–5 years in healthcare call center or patient access roles.
• Experience in supervisory or lead capacity is required.
• Familiarity with oncology or multi-site settings preferred.
• Working knowledge of EMR and call center systems.

Responsibilities

• Directly supervise and manage all phone operators and the department.
• Oversee call center operations, staffing, and queue management.
• Ensure accurate triage and routing across divisions.
• Develop scripts, escalation pathways, and SOPs for calls.
• Monitor KPIs and report performance trends to leadership.
• Hire, train, and coach staff; manage schedules and coverage.
• Collaborate with Scheduling, Front Desk, and Medical Records.
• Maintain HIPAA compliance in all call handling.

Skills

Healthcare call center

Leadership

EMR systems

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

OncoEMR

Aria

Job description

Clearview Cancer Institute in north Alabama is seeking a Phone Operations Manager to lead the centralized Phone Operations team across Medical Oncology, Radiation Oncology, and Urology. You will own staffing, performance, and daily operations, ensuring accurate call routing, high service levels, and HIPAA-compliant handling while coordinating with Front Desk and Scheduling.

Experience in healthcare call centers, EMR systems, and team leadership is preferred to drive improvements in call flow and