Technical Onboarding Specialist- TEMP

Wilson Language Training; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Onboarding Specialist to enhance customer engagement and satisfaction. This role focuses on guiding schools through onboarding processes, ensuring teachers can quickly access and utilize resources effectively. The ideal candidate will possess a customer-centric attitude, with strong problem-solving skills and the ability to communicate across various channels. Join a dedicated team that values professional development and is committed to making literacy accessible for all. If you are passionate about education technology and want to make a difference, this is the opportunity for you.

Benefits

Medical, dental, vision insurance

401k plan with partial employer match

Paid Time Off

Paid holidays

Tuition reimbursement

Company-wide office closure between Christmas and New Year’s Eve

Qualifications

• 1+ years of customer-facing technical onboarding experience required.
• Experience in onboarding or customer success in a SaaS or edtech environment.

Responsibilities

• Walk schools through the onboarding process and ensure teachers realize product value.
• Collect customer feedback and communicate to internal stakeholders.

Skills

Salesforce

Customer facing technical onboarding

Customer success tools

Communication skills

Organizational skills

Education

Bachelor's degree

Tools

CRM software

Webinar/online meeting tools

Screen recording technologies

Cloud-based productivity tools

Job description

Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe literacy is a fundamental right and should be attainable for all people. We strive to reflect this belief in our work.

The success of our team members is no less paramount. We’re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker?

Wilson Language training is growing and is looking to hire a Technical Onboarding Specialist.

The Technical Onboarding Specialist is responsible for successfully orienting customers to Wilson products, providing an efficient and engaging onboarding experience to enable deep engagement and drive successful outcomes.

The ideal candidate will be a self-starter and have a positive, customer-centric attitude with a high EQ and passion for problem-solving.

Essential Job Functions

• Walk schools and districts through the onboarding process and ensure that teachers are able to realize the value of our products quickly
• Educate new customers on how to access and use resources
• Optimize user adoption to drive renewals and expansion
• Work with other internal teams to ensure seamless transitions throughout the customer journey
• Collect customer feedback and communicate to appropriate internal stakeholders as part of ongoing improvement cycle
• Continually surprise and delight customers with a proactive, customer-centric attitude
• Ensure high customer engagement and satisfaction as measured by Onboarding NPS, CES, and CSAT ratings
• Contribute to other onboarding and customer success projects as needed
• Other duties as assigned
• Understand and display WLT’s values
  
  

Skills & Experience

• Salesforce experience preferred
• At least 1 year of customer facing technical onboarding experience required
• Some experience in onboarding or customer success in a SaaS or edtech environment
• Demonstrable experience using common customer success tools, including CRM, webinar/online meeting, and screen recording technologies
• Ability to communicate effectively through all channels, chat, phone, email, and video conference
• Experience with cloud-based productivity tools and ability to quickly learn and adopt new technologies
• Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance
• Self-awareness, strong judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal-orientation
  
  

Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including:

• Medical, dental, vision, and Life & Disability Insurance
• 401k plan with partial employer match
• Paid Time Off
• Paid holidays
• Tuition reimbursement
• “O’Connor days,” which refers to a company-wide office closure between Christmas and New Year’s Eve, as well as other perks.
  
  

Anticipated pay rate: $22-25/hour

Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Professional Training and Coaching

Referrals increase your chances of interviewing at Wilson Language Training by 2x

Get notified about new Human Resources Technician jobs in United States.

United States $60,000.00-$70,000.00 12 hours ago

United States $65,000.00-$90,000.00 5 days ago

New York, NY $38,500.00-$52,250.00 4 weeks ago

Senior Analyst, Respectful Workplace Hotline

United States $65,000.00-$75,000.00 1 week ago

Philadelphia, PA $38,500.00-$52,250.00 4 weeks ago

New York City Metropolitan Area $90,000.00-$100,000.00 8 hours ago

Washington, DC $38,500.00-$52,250.00 4 weeks ago

Denver, CO $38,500.00-$52,250.00 4 weeks ago

Human Resources Generalist/Business Partner

Arlington, VA $38,500.00-$52,250.00 4 weeks ago

Arlington, VA $38,500.00-$52,250.00 4 weeks ago

Chicago, IL $38,500.00-$52,250.00 4 weeks ago

Los Angeles, CA $38,500.00-$52,250.00 4 weeks ago

California, United States $24.00-$26.00 2 weeks ago

San Francisco, CA $38,500.00-$52,250.00 4 weeks ago

Detroit, MI $38,500.00-$52,250.00 4 weeks ago

Newark, NJ $38,500.00-$52,250.00 4 weeks ago

Miami, FL $38,500.00-$52,250.00 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.