Onboarding Specialist: POS & Retail Tech Deployments

Scotch; Denver (CO); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive equity package

Comprehensive medical, dental, and vis

Unlimited flexible PTO

Job summary

Scotch is building the next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce into a scalable platform.

As an Onboarding Specialist, you’ll guide new customers through implementation—from hardware setup to go-live—top of mind for a smooth rollout. You’ll train users, coordinate with Sales, Support, Product, and Engineering, and help shape scalable onboarding processes.

Qualifications

• 2+ years of experience in customer onboarding, implementation, technical support, or a similar customer-facing operational role.
• Experience working with POS systems, fintech products, or other hardware/software implementations preferred.
• Familiarity with POS hardware such as receipt printers, barcode scanners, payment terminals, and cash drawers.
• Strong troubleshooting and problem-solving skills, especially in live customer environments.
• Excellent communication skills with the ability to explain technical concepts clearly and simply.
• Strong organizational skills and ability to manage multiple implementations simultaneously.
• Detail-oriented with a strong sense of ownership and follow-through.

Responsibilities

• Own the end-to-end onboarding experience for new customers, ensuring a smooth transition onto the Scotch platform.
• Configure and deploy POS software, including payments, inventory management, reporting, and related workflows.
• Coordinate and support hardware setup, including touch terminals, receipt printers, barcode scanners, and cash drawers.
• Lead remote and on-site customer trainings to ensure users are comfortable and confident using the system.
• Serve as the primary point of contact during onboarding, proactively communicating timelines, next steps, and issue resolution.
• Troubleshoot implementation issues and elevate technical problems when needed.
• Build and maintain onboarding documentation, training materials, FAQs, and process guides.
• Partner closely with Sales, Support, Product, and Engineering teams to ensure a seamless customer experience.
• Track onboarding milestones, implementation progress, and customer readiness for go-live.
• Share customer feedback and recurring pain points to help improve the product and onboarding experience over time.

Skills

Customer onboarding

Technical support

Troubleshooting

Communication

Organizational skills

Multitasking

Tools

POS hardware

Fintech products

Job description

Scotch is building the next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce into a scalable platform.

As an Onboarding Specialist, you’ll guide new customers through implementation—from hardware setup to go-live—top of mind for a smooth rollout. You’ll train users, coordinate with Sales, Support, Product, and Engineering, and help shape scalable onboarding processes.