Onboarding Specialist I

J.B. Hunt Transport, Inc.; Lowell (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Job summary

J.B. Hunt Transport, Inc. is seeking an Onboarding Specialist I in the Human Resources department.

The role focuses on completing DOT applications, onboarding driver-applicants, and supporting the hiring process from application to hire across multiple systems. Responsibilities include coordinating travel, ordering drug tests, and communicating with safety, operations, and client managers to ensure DOT and company standards are met.

Qualifications

• High school diploma or GED required with 1 year of related experience in a fast-paced office or call center.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Aptitude to learn new computer programs quickly and communicate ideas clearly.

Responsibilities

• Document all contact with driver-applicants across systems to improve communications and compliance.
• Coordinate travel arrangements for driver-applicants and communicate details to internal partners.
• Arrange pre-employment drug tests to meet DOT and company standards.
• Share pertinent onboarding information with safety, operations, and compliance personnel.
• Inform applicants who do not meet requirements, while keeping them engaged for future opportunities.
• Promote the company to applicants during the recruiting process.
• Ensure applicants receive job descriptions and onboarding location details.
• Screen phone applications and schedule onboarding activities, gathering required DOT and company paperwork.

Skills

Communication skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Job Title: Onboarding Specialist I

Department: Human Resources

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Under routine supervision, this position completes DOT applications and onboards commercial, non-commercial, and contract drivers. The Onboarding Specialist documents information from driver applicants during the hiring process and assists drivers throughout the onboarding process.

Key Responsibilities

• Utilize various systems to document all contact with driver-applicants to improve internal communications and maintain compliance
• Request, order, and provide driver applicants’ travel arrangements using company software and communicating with internal partners (client managers and operations personnel) for potential details and hotel arrangements
• Order driver-applicants’ pre-employment drug tests using company software to ensure DOT and company standards are met
• Gather and communicate pertinent information for safety, operations, and compliance personnel using various internal and external systems required for company policies and DOT regulations
• Inform driver-applicants who do not meet hiring requirements that they are currently ineligible, but keep the driver interested in working for J.B. Hunt for a future time
• Continue to promote the company to driver-applicants in the recruiting process.
• Ensure drivers have all pertinent information such as job descriptions and onboarding location.
• Receive phone applications, screen, and schedule qualified driver-applicants for onboarding and gather all required DOT and company paperwork for applicants using multiple systems to ensure DOT requirements are met before hire
• Balance inbound and outbound calls within a call center
• Develop and maintain relationships with driver-applicants through verbal and written communication to ensure engagement and readiness through the onboarding process.

Qualifications

Minimum Qualifications

• High school diploma/GED with 1 year of related experience, such as in a fast-paced office or call center, and/or military equivalent experience AND Demonstration of the following skills and abilities through education, certifications, military, or other experiences
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.)
• Aptitude to learn new computer programs quickly
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums

Preferred Qualifications

• Experience with Dynamics or ATS (Applicant Tracking Systems)
• Ability to maintain professionalism during challenging conversations and high-pressure situations
• Ability to perform in a fast-paced environment while managing multiple priorities
• Provide superior service resulting in a favorable perception of the company
• Comfortable navigating multiple computer systems and web-based platforms with speed and accuracy
• Strong interpersonal skills with the ability to work in a team environment that shares common goals and daily expectations

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

• GED (Required)
• High School (Required)

Work Experience

Clerical/Administrative

Job Opening ID

Job Opening ID: 00646235 Onboarding Specialist I (Evergreen) (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Fortune 500 experience. Career advancement. Nationwide relocation possibilities. Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt? J.B. Hunt is a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for? J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level. J.B. Hunt is proud to serve individuals of all abilities.