Onboarding Specialist

Openkrill; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Wing is seeking an Onboarding Specialist to coordinate candidate movement and client requirements throughout hiring and onboarding. You will manage endorsements, briefs, interview scheduling, feedback, and onboarding coordination.

You will engage with clients and candidates, follow up consistently, and ensure accurate tracking. A daily cadence of calls and cross-team collaboration is essential to success.

Qualifications

• Excellent written and verbal English communication for client and candidate interactions.
• Highly organized and detail-oriented with the ability to manage multiple priorities and deadlines.
• Strong time management and proactive follow-up in a fast-paced environment.
• Proactive problem-solver who can identify blockers and adapt to changing priorities.
• Customer-service oriented with strong client relationship skills.
• Demonstrates ownership and a results-driven approach to tasks.
• Proficient with email, calendars, communication platforms, CRM/ATS systems, and admin tools.
• Maintains accurate documentation and cross-team coordination.

Responsibilities

• Coordinate candidate endorsements and onboarding requirements.
• Communicate with clients and candidates via email, messaging, and Dialpad.
• Schedule and monitor interviews; obtain and relay feedback.
• Proactively repurpose qualified candidates for other opportunities.
• Maintain accurate tracking and documentation across teams.
• Handle concerns and escalations in a timely manner.
• Work with Staffing/Recruitment and Customer Success teams.
• Conduct regular calls as part of daily workflow.
• Support onboarding coordination and internal processes.

Skills

Excellent English communication

Organizational Skills

Time Management

Problem Solving

Customer service

Ownership & accountability

Calendar management

Tools

CRM/ATS systems

Job description

Onboarding Specialist

Wing is on the exciting mission of redefining the future of work for companies across the world. We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

Role Overview

The Onboarding Specialist (OBS) is a client-facing coordination role responsible for managing candidate movement and client requirements throughout the hiring and onboarding process. The OBS coordinates candidate endorsements, prepares candidate briefs, schedules and monitors interviews, conducts client and candidate follow-ups through email, messaging, and Dialpad, obtains interview feedback, coordinates onboarding requirements, handles concerns and escalations, maintains accurate tracking, and works closely with Staffing/Recruitment and Customer Success. Under the updated process, the OBS is also responsible for proactively repurposing qualified candidates who are not selected for a particular requirement and coordinating them for other suitable active opportunities within the required timeline.

Key Responsibilities

• 1. Candidate Endorsement & Coordination
• 2. Client Communication
• 3. Candidate Communication
• 4. Interview Coordination & Management
• 5. Calls & Follow-Up
• 6. Interview Feedback & Candidate Movement
• 7. Candidate Repurposing
• 8. Onboarding Coordination
• 9. Client Concerns & Escalations
• 10. Internal Coordination
• 11. Tracking & Documentation

Note: The OBS role is primarily focused on coordination and candidate movement, rather than candidate sourcing or recruitment screening.

A major responsibility under the updated OBS process is the proactive repurposing of candidates.

The OBS performs regular calls as part of the daily workflow.

Required Skills & Qualifications

• - Excellent written and verbal English communication skills, with confidence in client and candidate interactions, including outbound calls.
• - Highly organized and detail-oriented, with the ability to manage multiple priorities, stakeholders, and deadlines.
• - Strong time management and follow-up skills in a fast-paced environment.
• - Proactive problem-solver who can identify blockers, adapt to changing priorities, and elevate issues when needed.
• - Customer-service oriented with strong client relationship and stakeholder management skills.
• - Demonstrates ownership, accountability, and a results-driven approach to completing tasks.
• - Proficient with email, calendars, communication platforms, CRM/ATS systems, and other administrative tools.
• - Maintains accurate documentation and records while ensuring smooth coordination across teams.