Onboarding Specialist

CSI Companies; Jacksonville (FL); On-site; USD 42,000 - 55,000; Full time

Job summary

CSI Companies in Jacksonville is seeking an Onboarding Specialist to coordinate and streamline the onboarding of our consultants. You’ll work closely with Sales and Recruitment to translate client requirements into timely onboarding, handling background checks, drug screens, I-9s, and offer letters.

This onsite, Monday–Friday 8:00am–5:30pm role emphasizes customer service and clear communication with internal teams and external consultants to ensure starts on time.

Qualifications

• Bachelor’s degree or equivalent.
• 1-2 years of professional experience preferred.
• Proficient in Microsoft Office; knowledge of CRM or ATS system to the onboarding process is preferred.
• Self-motivated, ability to work independently and with a team.
• Ability to handle competing priorities in a fast-paced, evolving environment.

Responsibilities

• Process new hire paperwork including background checks, drug screens, immunization documents, and I-9 forms.
• Send external employee agreements, offer letters, and contracts to consultants.
• Guide new consultants through hiring and onboarding.
• Provide administrative support to external and internal employees within the division.
• Answer and direct incoming phone calls.
• Facilitate communication between Sales Managers and Recruiters during calls/meetings.
• Become a subject matter expert on ATS and background vendors to assist users.
• Occasional weekends and overtime when needed.
• Assist with Sales and Recruiting projects as required.
• Perform other duties as assigned.

Skills

Customer service

Team collaboration

Prioritization

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

CRM/ATS systems

Job description

We’re looking for a Onboarding Specialist who thrives in a fast-paced, collaborative environment. This position plays a vital role in the coordination and onboarding for CSI’s consultant assignments. As an Onboarding Specialist, you will work closely with our sales and recruitment teams to understand the client’s requirements for onboarding CSI Consultants. You will utilize these requirements to ensure that consultants are completing their onboarding in a timely manner prior to beginning an assignment. Providing excellent customer service and prompt communication, both internally and externally, will be critical to ensuring consultants begin assignments on time.

This position is located onsite at our Jacksonville office with a full time schedule of Monday-Friday 8:00am-5:30pm

Discover Your Next Big Opportunity with CSI Companies

At CSI Companies, we don’t just help people find jobs, we help them build careers that matter. Compassion is central to our operations, fostering empathy, understanding, and support for employees and partners. Transparency and open communication are pillars that are values that are championed In the organization. Working at CSI offers more than just a job – it is a place where individuals can grow and excel in their field. We prioritize agility in responding to market demands and client needs. Our dedication to excellence drives us to deliver exceptional results and overcome challenges through continuous innovation. Whether you're a creative thinker, a tech-savvy problem solver, or a healthcare hero, we connect you with top-tier employers and roles that align with your goals, passions, and lifestyle. As a Best Places to Work award-winner and a trusted partner to a variety of clients, we specialize In tailoring solutions In healthcare IT, Implementation Services, and more, offering everything from remote consulting opportunities to direct-hire roles and in-house careers.

What You'll Do:

• Processing new hire paperwork for external employees including running background checks, drug screens, immunization documents, and I-9 forms.
• Sending external employee agreements, offer letters, and contracts.
• Guiding new consultants through the hiring and onboarding process.
• Providing administrative support to external and internal employees within the corresponding division.
• Answering and directing incoming phone calls.
• Assisting in communication between Sales Managers and Recruiters by sitting on calls or meetings and being able to answer questions as needed.
• Become a subject matter expert on Applicant Tracking Systems (ATS) and background vendors to assist internal and external employees with any issues that may arise.
• Willingness to work occasional weekends and overtime when needed.
• Assisting with projects as needed for the Sales and Recruiting Team.
• Perform other duties as assigned or required.

Your Experience:

• A bachelor’s degree or equivalent experience in lieu of degree
• 1-2 years of professional experience preferred
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint); knowledge of CRM or ATS system to the new hire onboarding process is preferred.
• Self-motivated, ability to work independently and with a team
• Ability to handle competing priorities in a fast-paced, and evolving environment.
• A passion for innovation, a love of problem-solving, and a commitment to continuous learning.

Why CSI? You'll gain access to:

• Medical, Dental and Vision coverage options
• State of the art fitness facility Included with access to group fitness classes and wellness challenges
• An award winning corporate culture where Innovation and success Is celebrated
• Access to HSA with a company match
• Participation In company 401(k) retirement plan

The CSI Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws