Onboarding Program Manager (Fully Remote)

The Sequoia Project; United States; À distance; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Remote position

Extended hours possible

Minimal travel

Résumé du poste

The Sequoia Project is a nonprofit organization that maintains the eHealth Exchange, a nationwide health information exchange network. We seek an onboarding and program management professional to guide customers through implementation and testing, ensuring flawless execution and high-quality customer service.

The role involves direct customer interaction, status reporting, and planning onboarding activities, with remote work options and potential extended hours.

Qualifications

• 5+ years client-focused experience, 3+ years in program/project management.
• Strong technical and analytical skills with ability to communicate to non-technical audiences.
• Proficiency in Microsoft Office and familiarity with health IT standards (IHE/FHIR) preferred.
• Remote position, extended working hours possible, minimal travel.
• Must be authorized to work in the US without sponsorship.

Responsabilités

• Interact directly with customers, prepare implementation status reports, and manage technical onboarding plans.
• Educate applicants, facilitate federal agency calls, and process legal agreements.
• Host monthly all participant calls and respond to Administrator emails.

Connaissances

Client-focused

Project management

Technical communication

Healthcare IT knowledge

Outils

Microsoft Office

Description du poste

• Drive success of the eHealth Exchange by guiding customers through onboarding and testing.
• Work independently and collaboratively to ensure flawless execution and quality customer service.

Key Responsibilities:

• Interact directly with customers, prepare implementation status reports, and manage technical onboarding plans.
• Educate applicants, facilitate federal agency calls, and process legal agreements.
• Host monthly all participant calls and respond to Administrator emails.

Qualifications:

• 5+ years client-focused experience, 3+ years in program/project management.
• Strong technical and analytical skills with ability to communicate to non-technical audiences.
• Proficiency in Microsoft Office and familiarity with health IT standards (IHE/FHIR) preferred.
• Remote position, extended working hours possible, minimal travel.
• Must be authorized to work in the US without sponsorship.

The Sequoia Project

The Sequoia Project is a non-profit that supports the eHealth Exchange, a health IT network of networks enabling nationwide health information exchange. The organization is small and collaborative, focused on advancing interoperable healthcare data sharing.