Onboarding Program Lead — End-to-End Go-Live Champion

Brundage Group; Northern (KY); Hybrid; USD 70,000 - 120,000; Full time

Job summary

Brundage Group is seeking a Client Onboarding Manager to own the onboarding engine from contract to live, ensuring a predictable timeline and a clean handoff to the Client Success and Operations teams.

You will lead the Onboarding Team, coordinate across IT, Sales, Operations and Finance, manage risks, and drive book-to-bill reporting, delivering reliable go-lives and smooth transitions for clients.

Qualifications

• 3–5 years of project management, implementation, or client onboarding experience.
• Proficiency with project management tools (Smartsheet, Asana, MS Project, Jira, or similar) and the discipline to keep a system of record clean.
• Excellent verbal and written communication; able to drive decisions and chase completion across clients and internal teams without friction.
• Healthcare experience is a plus; hospitals, health systems, revenue cycle, CDI/mid-cycle, healthcare services, or healthcare tech.
• A track record running multiple concurrent projects to on-time completion, building trust with clients and internal stakeholders along the way.
• Strong organization and follow-through; nothing falls through the cracks. Comfort with status reporting and the numbers behind it, and able to work fluently with Finance/FP&A.
• Ability to adapt to a fast-paced, dynamic environment with changing priorities and multiple projects competing for attention.
• Ability to work independently and lead a small team collaboratively; requiring minimal supervision.

Responsibilities

• Owns onboarding projects end-to-end from contract signature to go-live and handoff to Operations.
• Manages a portfolio of onboarding projects across services and product installs.
• Builds and maintains project plans in Brundage’s onboarding tooling with milestones, owners, dependencies, and target go-live dates.
• Manages scope, timelines, risks, issues, and change across every active project, driving tasks to completion.
• Owns the Sales-to-Onboarding handoff and enforces it; sets cadence for handoff.
• Coordinates Brundage IT, Sales, Operations, Client Engagement, and Finance for each project.
• Assesses, manages, resolves, and escalates risks across the portfolio.
• Defines handoff criteria and runs cadence for delivering live clients to Operations and Client Engagement.
• Leads, coaches, and develops a team; sets standards for timeliness, accuracy, and quality.
• Owns and maintains book-to-bill reporting; coordinates with Finance/FP&A to ensure accuracy.
• Delivers reporting ready for executive and board packages; single source of truth for deal status between booked and billing.
• Performs other duties as assigned

Skills

Project management

Client onboarding

Cross-functional coordination

Communication

Team leadership

Finance/FP&A reporting

Adaptability

Independent work

Education

Bachelor’s degree in business or related field

PMP or CAPM certification

Masters degree (preferred)

Tools

Smartsheet

Asana

MS Project

Jira

Job description

Brundage Group is seeking a Client Onboarding Manager to own the onboarding engine from contract to live, ensuring a predictable timeline and a clean handoff to the Client Success and Operations teams.

You will lead the Onboarding Team, coordinate across IT, Sales, Operations and Finance, manage risks, and drive book-to-bill reporting, delivering reliable go-lives and smooth transitions for clients.