Onboarding & Payroll Sales Advocate

Gusto; Phoenix (AZ); On-site; USD 32,000 - 33,000; Full time

Job summary

Gusto is seeking a customer-focused professional in Phoenix to guide small business owners through payroll and HR setup, from onboarding to running their first payroll. You will resolve tax questions, ensure accuracy, and act as a trusted advisor across state guidelines.

As part of a growing team, you’ll develop payroll expertise, identify upgrade opportunities, and collaborate with Risk and other teams to deliver compliant solutions.

Qualifications

• 1+ years in a high-volume sales or customer service role with cross-selling or quota/KPIs.
• Eager to learn about a brand-new industry, including tax codes and payroll basics.
• Customer-obsessed mindset focused on understanding needs and building trust.
• Driven to hit numbers and improve sales skills.
• Strong written and verbal communication, adaptable to changing situations.
• Experience with integrating AI into daily work and providing useful feedback.

Responsibilities

• Handle high-volume customer interactions across phone and email with small business owners guiding them from onboarding to running their first payroll.
• Own your ticket queue the way a seller owns their opportunity pipeline.
• Proactively position plan upgrades and surface cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k).
• Catch tax discrepancies live, troubleshoot unfamiliar state portals in real time, and make the right compliance call for each state, size, and industry combination.
• Configure sick time, PTO, and overtime policies to keep companies compliant from day one
• Work across teams and hand off to specialists when needed, while collaborating with Risk for information to build trust.
• AI-powered workflows: Use assigned AI tools daily as a core part of how you work, surfacing friction and inefficiencies and giving feedback that shapes what gets built next.

Skills

High-volume sales

Customer service

Cross-selling

Communication

AI tools experience

Job description

Gusto is seeking a customer-focused professional in Phoenix to guide small business owners through payroll and HR setup, from onboarding to running their first payroll. You will resolve tax questions, ensure accuracy, and act as a trusted advisor across state guidelines.

As part of a growing team, you’ll develop payroll expertise, identify upgrade opportunities, and collaborate with Risk and other teams to deliver compliant solutions.