Associate Onboarding Project Manager

Davita Inc.; Camp Hill (Cumberland County); Remote; USD 56,000 - 120,000; Full time

Job summary

Delta Dental is seeking an Associate Onboarding Project Manager to lead client onboarding and implementation projects. You will play a pivotal role in managing small to mid-size projects, work with cross-functional teams, and ensure customer satisfaction. This role offers opportunities for professional development within a company that values its employees’ health and wellbeing.

Benefits

401(k) with matching contributions

Medical and pharmacy benefits

100% employer-paid dental and vision benefits

Generous paid time off and paid holidays

Tuition reimbursement

Family support programs

Employee discount program

Qualifications

• 0+ years with Bachelor's degree.
• Customer service experience preferred.
• Strong organizational and multitasking skills.

Responsibilities

• Leads project kickoff meetings and facilitates effective project meetings.
• Acts as key partner during client onboarding, managing project phases.
• Ensures customer satisfaction through quality product delivery.

Skills

Customer service

Organizational skills

Analytical skills

Problem-solving skills

Verbal communication

Written communication

Education

Bachelor's degree

Job description

JOB DESCRIPTION

The Associate Onboarding Project Manager is responsible for leading small to mid-size client onboarding and implementation projects for new and existing business. This role will also assist in the management of larger, more complex projects implementing new and existing business.

RESPONSIBILITIES

• Leads project kickoff meetings with cross-functional partners for small to mid-size client onboarding and implementations.
• Leads and facilitates effective project meetings throughout the project lifecycle, including issue tracking, status reports, and communications to stakeholders and leadership.
• Acts as key partner to the line of business during client onboarding: assesses customer needs, understands business objectives, and liaisons between the line of business and cross-functional partners.
• Plans, documents and executes all phases of the client onboarding project lifecycle, including scope management, requirements management, work schedule and timeline management, priority and dependency management, and the assignment of roles and responsibilities to implementation partners.
• Leads the project team on development efforts and ensures customer satisfaction through quality and timely product delivery.
• Lends subject matter expertise and knowledge management to the project team and stakeholders throughout the project lifecycle, including functional, technical, and system-specific knowledge.
• Provides support to team and leaders for larger, more complex projects.
• Assists with general department daily activities and special projects.

QUALIFICATIONS

• 0+ w/Bachelor's degree.
• Customer service experience highly preferred. Additional experience may be considered in lieu of a degree.
• Excellent organizational skills with the ability to prioritize workload to adhere to strict deadlines.
• Ability to multi-task while maintaining strict attention to detail.
• Ability to maintain effective interpersonal relationships.
• Demonstrated strong customer and service focus.
• Strong analytical and problem-solving skills.
• Ability to coordinate issues between internal and external clients and the development teams.
• Excellent verbal and written communication skills.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 18. $56,900 - $119,200

ADDITIONAL INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

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ABOUT THE TEAM

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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