Life Enrichment Client Success Manager

Procare HR; United States; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance (employee)

401K with match

Paid Time Off

Dental insurance

Life insurance

Short-term disability

Long-term disability

Vision

Critical Illness

Voluntary Life/AD&D

Accident

Job summary

Procare HR is seeking a Life Enrichment Client Success Manager for a fully remote role serving senior living communities. You’ll translate engagement data into actionable insights, coach teams, and help maximize occupancy and revenue.

You’ll work with Executive Directors to manage accounts, optimize UKG Ready HRIS, and deliver ROI-focused reviews. Requires a Bachelor’s degree in healthcare or HR and 3+ years in senior living operations.

Qualifications

• Bachelor's degree in healthcare, human resources, therapeutic recreation or adjacent field.
• 3+ years in senior living operations or life enrichment.
• Strong ability to read data and translate into a plan.

Responsibilities

• Translate engagement data into actionable moves for onsite teams.
• Spot early warning signs of isolation before move-out risk.
• Coach teams on making life enrichment visible to families, prospects, and leadership.
• Build fee-based programming pipelines sized to resident interest.
• Deliver ROI-focused reviews for leadership.

Skills

Data analysis

Excel

Relationship building

Verbal/written communication

HRIS proficiency

Education

Bachelor's degree in healthcare/HR

Tools

UKG Ready

Job description

Note: This is a fully remote opportunity.

Join ProCareHR/Go Icon as a Life Enrichment Client Success Manager!

At Procare HR, we’re on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Engagement, seen from every angle.

You’ve spent years in senior living in life enrichment and resident programming. You know the residents. You know what moves the needle. But you’ve probably never had the data to prove it, or the platform to scale it.

This is that role.

As a Life Enrichment Client Success Manager, you’ll partner with Executive Directors and Life Enrichment teams across a book of senior living communities turning resident and family engagement signals into real recommendations that move occupancy, retention, and revenue. You’re the trusted advisor who makes the data usable, coaches teams toward better outcomes, and helps residents live more connected, engaged lives.

Your Impact:

As a Client Success Manager at ProcareHR, you’ll be the primary point of contact for your clients, managing accounts, overseeing data and services, and ensuring they have the support they need. You’ll assist clients in maximizing their HRIS systems, especially UKG Ready, while helping them streamline HR operations.

Why Join Us:

• Salary Range is $85,000-$95,000/yr | Credit given for experience
• Great Benefits Available
• Fully Remote Opportunity

What You’ll Actually Do:

• Translate engagement data into concrete, actionable moves for onsite teams.
• Spot early warning signs of isolation before they become move-out risk.
• Coach teams on making life enrichment visible to families, prospects, and leadership.
• Build fee-based programming pipelines sized to real resident interest, not guesswork.
• Deliver impact reviews that quantify ROI in the terms leadership cares about.

What You Bring:

• Bachelor’s degree in healthcare, human resources, therapeutic recreation or adjacent required.
• 3+ years in senior living operations or life enrichment
• A knack for reading data and turning it into a plan
• Strong relationship instincts — you build trust fast and keep it
• Excel proficiency and sharp written/verbal communication

Benefits Available:

• Health insurance with company paid premium for employee only coverage
• FSA and HSA options available
• Company paid dental insurance for employee only coverage
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match and safe harbor contribution
• Paid Time Off
• Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position. If you are an applicant from California, please review this notice.

E-Verify Participation
Procare HR participates in E-Verify.
This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.