Onboarding Manager

Miestro; Atlanta (GA); On-site; USD 75,000 - 115,000; Full time

Job summary

Miestro is seeking a highly organized Onboarding Manager to join our team in Atlanta, GA. You will oversee the successful implementation of new clients on our software platform and ensure a smooth handoff from sales to onboarding.

As a Full Time Operations role, you will develop project plans, manage timelines, provide training, and coordinate cross-functional teams to meet client needs while managing expectations and continuous process improvements.

Qualifications

• Bachelor's degree in business administration or related field.
• 3+ years of experience in project management or onboarding.
• Strong communication and interpersonal skills.
• Ability to manage multiple complex projects simultaneously.
• Strong attention to detail and organizational skills.
• Experience in SaaS onboarding or related industry a plus.
• Familiarity with CRM and project management tools.

Responsibilities

• Serve as the main point of contact for new clients during the onboarding process
• Work closely with our sales team to ensure a seamless transition from sales to onboarding
• Develop and manage project plans, timelines, and milestones for onboarding
• Ensure that clients are provided with comprehensive training on our platform
• Coordinate with various teams within the organization to ensure that all client needs are met during the onboarding process
• Actively manage client expectations and communicate progress updates to stakeholders
• Develop and implement onboarding best practices and continuously improve our onboarding process

Skills

Strong communication

Interpersonal skills

Time management

Multi-project management

Detail-oriented

Education

Bachelor's degree in business administration or related field

Tools

CRM

Project management tools

Job description

Atlanta, Georgia, United States of America

Full Time

Operations

Miestro is seeking a highly organized a nd detail-oriented Onboarding Manager to join our team. As an Onboarding Manager, you will be responsible for overseeing the successful implementation of new clients and ensuring that they are properly onboarded onto our software platform.

Responsibilities

• Serve as the main point of contact for new clients during the onboarding process


• Work closely with our sales team to ensure a seamless transition from sales to onboarding


• Develop and manage project plans, timelines, and milestones for onboarding


• Ensur e that clients are provided with comprehensive training on our platform


• Coordinate with various teams within th e organization to ensure that all client needs are met during the onboarding process


• Actively manage client expectations and communicate progress updates to stakeholders


• Develop and implement onboarding best practices and continuously improve our onboarding process

Qualifications

• Bachelor's degree in business administration or related field


• 3+ years of experience in project management or onboarding


• Strong communication and interpersonal skills


• Ability to manage multiple complex projects simultaneously


• Strong attention to detail and organizational skills


• Experience in SaaS onboarding or related industry a plus


• Familiarity with CRM and project management tools

We offer a competitive salary package and a dynamic work environment that fosters growth and learning for our employees.

Thank you for considering Mies tro for your next career opportunity! We look forward to hearing from you.