Onboarding & Implementation Specialist (Legal & Healthcare)

Injury Bridge; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary plus bonus

Career development opportunities

Team-oriented culture

Job summary

Injury Bridge is hiring an Onboarding Specialist to be the first point of contact for law firm partners. You will guide new firms from signed agreement to active accounts, set up portals, train staff, and enable referrals across our services.

You will run onboarding sessions, learn how departments operate, and stay with each account until fully up and running. This role blends training, project management, and relationship-building.

Qualifications

• 2+ years of experience in client onboarding, implementation, account management, or customer success.
• Experience in personal injury, legal services, or healthcare is strongly preferred.
• Confident presenter who can lead engaging, informative sessions for groups, virtually or in person.
• Comfortable learning and teaching software platforms; CRM experience (HubSpot preferred).
• Highly organized, able to manage many accounts at different stages at once.
• Strong written and verbal communication skills with a service-first mindset.
• Self-motivated and accountable, with the ability to work independently and cross-functionally.

Responsibilities

• Own the handoff from sales to onboarding, partnering with Business Development Managers so every new firm has a smooth transition.
• Schedule and lead onboarding calls and training sessions, often with multiple attorneys and staff, showing firms how to use our portal and access our services.
• Set up and configure each firm's portal so it is ready to use before their onboarding call.
• Introduce new firms to our full suite of products and services so they are activated across the scorecard, not just one offering.
• Shadow each internal department to understand our processes end to end and answer firm questions accurately and confidently.
• Provide follow-up support after the first call until each account is fully active and referring patients.
• Track onboarding status, activity, and notes in HubSpot.
• Spot recurring questions or friction points and share feedback to improve the onboarding process and materials

Skills

Onboarding

HubSpot

Presentation

Communication

Time management

Job description

Injury Bridge is hiring an Onboarding Specialist to be the first point of contact for law firm partners. You will guide new firms from signed agreement to active accounts, set up portals, train staff, and enable referrals across our services.

You will run onboarding sessions, learn how departments operate, and stay with each account until fully up and running. This role blends training, project management, and relationship-building.