Onboarding & Implementation Solutions Analyst

JPMorgan Chase & Co.; Plano (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX is seeking a Product Implementation Specialist to lead treasury and banking solutions implementations for clients.

You will use project management skills to guide complex onboarding projects and ensure a seamless client experience within the Client Onboarding organization. The role emphasizes strategic initiatives, data-driven insights, and collaboration across teams to resolve queries and escalate unusual situations while maintaining high standards of service

Qualifications

• Ability to apply critical thinking to resolve routine queries.
• Strong influencing and interpersonal skills to build trust.
• Basic data and tech literacy; openness to new technology.
• Excellent written and verbal communication.
• Strong organizational skills to meet deadlines in a fast-paced environment.
• Proactive and flexible in a dynamic environment.
• Ability to manage emotions professionally.

Responsibilities

• Apply developing critical thinking skills to resolve routine queries and escalate unusual situations in the onboarding process.
• Utilize beginning proficiency in data and tech literacy to analyze data and provide continuous insights to inform decisions.
• Contribute to the team by using influence to establish credibility and trust during the client onboarding process.
• Enhance emotional intelligence by recognizing and managing emotions in professional interactions with clients and team.
• Develop onboarding project management skills under guidance of VP-CO’s.
• Innovate and explore enhancements in service delivery.
• Handle your own queue of projects, follow project methodology to minimize risk.
• Enhance project support processes and optimize efficiencies.
• Explore creative ways to enhance project support processes and optimize efficiencies.
• Utilize creative problem-solving and solid decision-making to deliver business-driven results.

Skills

Critical thinking

Stakeholder influence

Emotional intelligence

Data literacy

Project management

Communications

Adaptability

Problem solving

Job description

JPMorgan Chase & Co. in Plano, TX is seeking a Product Implementation Specialist to lead treasury and banking solutions implementations for clients.

You will use project management skills to guide complex onboarding projects and ensure a seamless client experience within the Client Onboarding organization. The role emphasizes strategic initiatives, data-driven insights, and collaboration across teams to resolve queries and escalate unusual situations while maintaining high standards of service