Onboarding Experience and Journey Lead

Tata Consultancy Services; Irvine (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Tata Consultancy Services in Irvine is seeking a Workday onboarding Experience & Journey Lead to reimagine and elevate the end‑to‑end onboarding experience across our HR technology ecosystem.

This role blends deep Workday knowledge, experience design thinking, and cross‑functional collaboration to identify friction points, redesign workflows, and deliver a significantly improved onboarding experience.

Qualifications

• 8–12+ years of experience in HR technology and Workday onboarding.
• Experience design thinking and journey transformation.
• Hands-on Workday onboarding configurations and processes.
• Cross-functional program delivery with stakeholder engagement.

Responsibilities

• Lead the redesign of the end-to-end onboarding journey: Offer acceptance → Pre-boarding → Day 1 → First 90 days.
• Map current-state vs future-state experiences across employee, hiring manager, and HR/operations.
• Translate vision into Workday-enabled solutions and configurations.
• Diagnose pain points and simplify workflows; drive automation-first thinking.
• Collaborate across recruiting, core HR, IT provisioning, learning/compliance, payroll/benefits.
• Design onboarding surfaces across Workday, HR Assist, emails and manager tools.

Skills

HR Technology

Workday Core HR/Onboarding

Experience design

Journey transformation

Workday business processes

Onboarding capabilities

Journey mapping

Service design

Cross-functional program delivery

Experience design vision

Platform constraints

Technical feasibility

Facilitation and stakeholder engagment

Job description

Job Description

Workday – Onboarding Experience and Journey Lead

Must Have Technical/Functional Skills

• 8–12+ years of experience in:
• HR Technology
• Workday (Core HR / Onboarding)
• Experience design / journey transformation
• Strong, hands‑on understanding of:
• Workday business processes and onboarding capabilities
• Experience in:
• Journey mapping and service design
• Cross‑functional program delivery
• Ability to balance:
• Experience design vision
• Platform constraints and technical feasibility
• Strong facilitation and stakeholder engagement skills

Role Summary

We are seeking a Workday Onboarding Experience & Journey Lead to reimagine and elevate the end‑to‑end onboarding experience across our HR technology ecosystem.

This role is focused on transforming onboarding from a set of disconnected processes into a seamless, intuitive, and high‑impact employee journey. The individual will combine deep Workday knowledge, experience design thinking, and cross‑functional collaboration to identify friction points, redesign workflows, and deliver a significantly improved onboarding experience.

This is not a traditional UX design role. It is a journey‑led, product‑oriented role focused on experience transformation within the realities of Workday and integrated systems.

Key Responsibilities

Onboarding Journey Ownership

• Lead the redesign of the end‑to‑end onboarding journey:
• Offer acceptance → Pre‑boarding → Day 1 → First 90 days
• Map current‑state vs future‑state experiences across:
• Employee
• Hiring manager
• HR / operations
• Identify key moments that matter and define target experience outcomes
• ________________________________________

Experience Design within Workday

• Translate experience vision into Workday‑enabled solutions
• Work deeply within:
• Workday onboarding frameworks
• Business process configurations
• Notifications, tasks, and workflows
• Ensure experience design is practical, scalable, and aligned with platform capabilities
• ________________________________________

Friction Identification & Simplification

• Diagnose pain points such as:
• Too many steps / handoffs
• Lack of clarity for new hires
• Redundant or manual processes
• Poor manager enablement
• Simplify workflows and eliminate unnecessary complexity
• Drive automation‑first and self‑service‑first thinking
• ________________________________________

Cross‑Functional Experience Design

• Collaborate across:
• Recruiting (handoff from TA to onboarding)
• Core HR
• IT provisioning
• Learning / compliance
• Payroll / benefits (where applicable)
• Ensure onboarding is not siloed but connected across systems and teams
• ________________________________________

Digital Experience & Integration Thinking

• Design how onboarding experience surfaces across:
• Workday (core system)
• HR Assist / chatbot layer (if applicable)
• Email / notifications / manager tools
• Ensure a consistent and cohesive experience layer, even across multiple systems
• ________________________________________

Prototyping & Iteration

• Create:
• Journey maps
• Experience blueprints
• Low‑fidelity prototypes (flows, interactions)
• Run working sessions with stakeholders to iterate on solutions quickly
• Validate designs with real user feedback where possible
• ________________________________________

Measurement & Continuous Improvement

• Define success metrics such as:
• New hire experience score
• Time‑to‑productivity
• Task completion rates
• Manager satisfaction
• Establish a continuous improvement loop for onboarding

Salary Range- $120,000-$150,000 a year