Product Owner

Tata Consultancy Services; West Palm Beach (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Tata Consultancy Services in West Palm Beach seeks an experienced Workday Onboarding Experience & Journey Lead to reimagine the end-to-end onboarding within our HR technology ecosystem. The role blends deep Workday knowledge with experience design thinking and cross‑functional collaboration to identify friction, redesign workflows, and deliver a seamless, high‑impact employee journey.

You will partner with Recruiting, Core HR, IT provisioning, and Payroll teams to ensure a connected onboarding

Qualifications

• 8–12+ years of experience in HR Technology, Workday (Core HR / Onboarding) and experience design / journey transformation.
• Strong hands-on understanding of Workday business processes and onboarding capabilities.
• Experience mapping journeys and service design across cross-functional programs.

Responsibilities

• Lead the redesign of the end-to-end onboarding journey from offer to first 90 days.
• Translate experience vision into Workday-enabled solutions and configurations.
• Identify pain points and simplify processes to drive automation-first and self-service-first outcomes.
• Collaborate across Recruiting, Core HR, IT provisioning, Learning, and Payroll to connect onboarding across systems.
• Create journey maps, experience blueprints, and low-fidelity prototypes; iterate with stakeholders.

Skills

Workday Core HR

Workday Onboarding

HR Technology

Experience Design

Journey Mapping

Stakeholder Engagement

Cross-functional Delivery

Automation Thinking

Education

Bachelor's in Engineering

Tools

Workday Configurations

Job description

Job Description

Workday – Onboarding Experience and Journey Lead Must Have Technical/Functional Skills

• 8–12+ years of experience in:
• HR Technology
• Workday (Core HR / Onboarding)
• Workday business processes and onboarding capabilities
• Experience in:
• Journey mapping and service design
• Ability to balance:
• Platform constraints and technical feasibility

Workday – Onboarding Experience and Journey Lead Must Have Technical/Functional Skills

• 8–12+ years of experience in:
• HR Technology
• Workday (Core HR / Onboarding)
• Experience design / journey transformation
• Strong, hands‑on understanding of:
• Workday business processes and onboarding capabilities
• Experience in:
• Journey mapping and service design
• Cross‑functional program delivery
• Ability to balance:
• Experience design vision
• Platform constraints and technical feasibility

Strong facilitation and stakeholder engagement skills

Roles & Responsibilities

Role Summary

We are seeking a Workday Onboarding Experience & Journey Lead to reimagine and elevate the end‑to‑end onboarding experience across our HR technology ecosystem.

This role is focused on transforming onboarding from a set of disconnected processes into a seamless, intuitive, and high‑impact employee journey. The individual will combine deep Workday knowledge, experience design thinking, and cross‑functional collaboration to identify friction points, redesign workflows, and deliver a significantly improved onboarding experience.

This is not a traditional UX design role. It is a journey‑led, product‑oriented role focused on experience transformation within the realities of Workday and integrated systems.

Key Responsibilities

Onboarding Journey Ownership

• Lead the redesign of the end‑to‑end onboarding journey:
• Offer acceptance → Pre‑boarding → Day 1 → First 90 days
• Map current‑state vs future‑state experiences across:
• Employee
• Hiring manager
• HR / operations
• Identify key moments that matter and define target experience outcomes
• ________________________________________

Experience Design within Workday

• Translate experience vision into Workday‑enabled solutions
• Work deeply within:
• Workday onboarding frameworks
• Business process configurations
• Notifications, tasks, and workflows
• Ensure experience design is practical, scalable, and aligned with platform capabilities
• ________________________________________

Friction Identification & Simplification

• Diagnose pain points such as:
• Too many steps / handoffs
• Lack of clarity for new hires
• Redundant or manual processes
• Poor manager enablement
• Simplify workflows and eliminate unnecessary complexity
• Drive automation‑first and self‑service‑first thinking
• ________________________________________

Cross‑Functional Experience Design

• Collaborate across:
• Recruiting (handoff from TA to onboarding)
• Core HR
• IT provisioning
• Learning / compliance
• Payroll / benefits (where applicable)
• Ensure onboarding is not siloed but connected across systems and teams
• ________________________________________

Digital Experience & Integration Thinking

• Design how onboarding experience surfaces across:
• Workday (core system)
• HR Assist / chatbot layer (if applicable)
• Email / notifications / manager tools
• Ensure a consistent and cohesive experience layer, even across multiple systems
• ________________________________________

Prototyping & Iteration

• Create:
• Journey maps
• Experience blueprints
• Low‑fidelity prototypes (flows, interactions)
• Run working sessions with stakeholders to iterate on solutions quickly
• Validate designs with real user feedback where possible
• ________________________________________

Measurement & Continuous Improvement

• Define success metrics such as:
• New hire experience score
• Time‑to‑productivity
• Task completion rates
• Manager satisfaction
• Establish a continuous improvement loop for onboarding

Ability to work with multiple stakeholders and coordinate with Offshore and Onshore teams

Education

Bachelors in Engineering

Salary Range: $120000 - $160000 a year

• ________________________________________

Experience Design within Workday

• Translate experience vision into Workday‑enabled solutions
• Work deeply with in:
• Workday onboarding frameworks
• Business process configurations
• Notifications, tasks, and workflows
• Ensure experience design is practical, scalable, and aligned with platform capabilities
• ________________________________________

Friction Identification & Simplification

• Diagnose pain points such as:
• Too many steps / handoffs
• Lack of clarity for new hires
• Redundant or manual processes
• Poor manager enablement
• Simplify workflows and eliminate unnecessary complexity
• Drive automation‑first and self‑service‑first thinking
• ________________________________________

Cross‑Functional Experience Design

• Collaborate across:
• Recruiting (handoff from TA to onboarding)
• Core HR
• IT provisioning
• Learning / compliance

Education

Bachelors in Engineering

Salary Range: $120000 - $160000 a year

Qualifications:

BACHELOR OF COMPUTER SCIENCE