Onboarding Engineer Technical Lead

Summit7; Huntsville (AL); In loco; USD 75.000 - 90.000; Tempo pieno

Descrizione del lavoro

Summit 7 Systems in Huntsville, AL seeks an Onboarding Technical Lead to mentor engineers and drive onboarding operations. You will oversee project timelines, escalations, and process improvements while ensuring quality and customer satisfaction.

The role requires strong ITIL knowledge, leadership experience, and the ability to analyze KPIs for operational decisions. A collaborative culture and cross-team coordination are emphasized.

Competenze

• Experience in project delivery or IT support environment (preferably Engineering).
• Prior leadership experience.
• Strong understanding of ITIL principles, incident management, and ticketing systems.
• Excellent communication, coaching, and conflict resolution skills.
• Ability to interpret data, KPIs, and trends for operational decision making.

Mansioni

• Lead and mentor Onboarding Engineers, providing coaching, training, guidance, and performance oversight.
• Oversee daily onboarding operations, ensuring coverage, efficiency, and adherence to project timelines.
• Review onboarding processes, workflows, and SOPs to improve consistency and reduce project time.
• Serve as the primary point of contact for onboarding escalations and communicate updates to leadership and project teams.
• Foster a high-performance culture and partner with managers to ensure cohesive service delivery.

Conoscenze

Leadership

ITIL

Incident management

Coaching

Communication

Strumenti

Ticketing systems

Descrizione del lavoro

Job Description - Onboarding Engineer Technical Lead

Position Title: Onboarding Technical Lead

Position Type: Technical

Clearance: n/a

Location: Huntsville, AL

Salary*: $75K - 90K

*Dependent upon qualifications

Summit 7 is a people incubator. Summit 7 employees regularly speak at conferences, and architect environments for Inc. 5000 or top Defense and Aerospace companies. They also write industry leading books. Summit 7 has a history of employing some of the leading Microsoft experts in knowledge management and security. Continuing this practice, the team is comprised today of rock star administrators, developers, and architects that are the guiding voices amongst tech forums and in the boardrooms of our clients. Additionally, Summit 7 is in the serious business of protecting the US defense industrial base from cyber threats and helping them meet challenging security and regulatory compliance challenges. We do cool work here.

Essential Functions:

Lead and mentor Onboarding Engineers, providing coaching, training, guidance, and performance oversight.

• Conduct regular check-ins with Onboarding Engineers and ensure consistent communication with project team members.
• Support workforce planning, scheduling, and resource allocation for Onboarding operations.
• Assist in hiring, training, and upskilling Onboarding Engineers.

Projects & Service Delivery

• Oversee daily onboarding operations, ensuring coverage, efficiency, and adherence to project timelines.
• Monitor projects, timelines, deliverables, and escalation patterns.
• Drive accountability within the team for project quality, customer satisfaction, and documentation standards.
• Coordinate with Professional Services and Service Desk to ensure smooth hand‑offs.

Process Improvement & Quality

• Review and refine onboarding processes, workflows, and SOPs to improve consistency and reduce project time.
• Analyze recurring issues and identify opportunities for training, automation, or procedural improvements.
• Maintain and enhance the onboarding knowledge base, ensuring accuracy and usability.
• Contribute to onboarding reporting, KPIs, and metrics for performance.

Escalations & Communication

• Serve as the primary point of contact for onboarding escalations that cannot be resolved by Onboarding Engineers.
• Communicate updates, changes, and initiatives to Engineering leadership and project teams.
• Represent onboarding in cross-team coordination with project management, professional services, and other IT groups.

Culture & Collaboration

• Foster a supportive, high-performance culture grounded in accountability and customer satisfaction.
• Partner closely with other managers and teams to ensure cohesive service delivery.

Required Qualification

• Experience in project delivery or IT support environment (preferably Engineering)
• Prior leadership experience.
• Strong understanding of ITIL principles, incident management, and ticketing systems.
• Excellent communication, coaching, and conflict resolution‑ skills.
• Ability to interpret data, KPIs, and trends for operational decision making.

Export Control Notice:

This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR § 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees.

Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.