Onboarding Engineer

Summit7; Alabama; Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401k matching

Vacation & sick time

Certifications plan bonus

Job summary

Summit 7 Systems is seeking an Onboarding Engineer to support client integrations into our Managed Services. You will act as the technical contact, guiding customers through onboarding milestones and ensuring a high-quality delivery.

This role requires strong communication with technical and non-technical stakeholders, familiarity with Azure, and experience in client-facing service delivery. You will collaborate across teams to optimize onboarding workflows and document best practices.

Qualifications

• Familiarity with Azure environments.
• Strong communication skills with both technical and non-technical stakeholders.
• Experience in a client-facing or service delivery role.
• Comfortable navigating evolving priorities and cross-team collaboration.

Responsibilities

• Act as the technical point of contact during onboarding; ensure milestones are met and blockers are resolved.
• Participate in internal and external meetings to coordinate onboarding activities and provide updates.
• Collaborate with cross-functional teams to promote client satisfaction and address evolving needs.
• Contribute to QA by reviewing configurations, deployments, and documentation for baselines.
• Identify areas for procedural enhancement and contribute to scalable onboarding workflows and knowledge docs.

Skills

Communication skills

Client-facing

Team collaboration

Azure familiarity

Tools

Azure

Microsoft 365

Power Automate

Job description

Salary: $60,000 - $70,000

Benefits

• Excellent health benefits from BCBS
• Smile brighter with Ameritas dental benefits
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• 10 days vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

Position Summary

We are seeking a detail-oriented and adaptable Onboarding Engineer to support the successful integration of clients into our Managed Services offering. This role plays a key part in facilitating smooth transitions, ensuring alignment with organizational standards, and maintaining a high level of quality throughout the onboarding lifecycle.

Key Responsibilities

• Act as a technical point of contact during onboarding. Ensure onboarding tasks and milestones are completed within defined timelines, communicating blockers, and driving resolutions.
• Participate in internal and external meetings to coordinate onboarding activities, provide updates, and answer questions.
• Collaborate with cross-functional teams to promote client satisfaction and address evolving needs.
• Contribute to quality assurance efforts by reviewing configurations, deployments, and documentation to ensure baselines are met and issues are identified proactively.
• Identify areas for procedural enhancement and contribute to scalable, repeatable onboarding workflows and knowledge documentation.

Required Qualifications

• Familiarity with Azure environments and associated services.
• Strong communication skills and ability to work effectively with technical and non-technical stakeholders.
• Experience working in a client-facing or service delivery role.
• Comfortable navigating evolving priorities and working across teams to support continuous improvement.

Success Metrics

• Onboarding milestones delivered on schedule
• Positive client satisfaction scores post-onboarding
• Fewer escalations due to miscommunication or process breakdowns
• Contributions to process documentation and continuous improvement initiatives

Desired Qualifications

Microsoft Certificates

• AZ‑104
• SC‑300
• SC‑400

Technology Experience

• Microsoft 365
  • Compliance Administration – AIP, DLP, Data lifecycle management, etc.
  • Teams Administration
  • Exchange Administration
  • SharePoint Administration
  • Security Administration
  • Intune
• Azure Technology
  • AD Connect
  • Recovery Services
  • Virtual Machine – Management, monitoring, and troubleshooting.
  • AVD
  • Networking Services
• Conditional Access
• Azure AD
• Azure Data and Analytic Services
• Active Directory Domain Services
• Active Directory Federation Services
• Power Automate
• Certificate management and renewals

Export Control Notice

This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a “U.S. Person” (as defined in 22 CFR § 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate’s eligibility for, and the company’s ability to obtain, such license in accordance with U.S. law. A “U.S. Person” includes U.S. citizens, lawful permanent residents, asylees, and refugees.

EEO and Drug Screening Statements

Summit 7 Systems is an equal opportunity/affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol‑free workplace and require pre‑employment drug screening.